Customer Solution Adoption Expert

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**e help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**Important information**:
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- **his is a hybrid role based out of SAP Montreal office, working in-office with the team 3 days per week.**C

**What you'll do**

We are looking for an SAP Solution Architect to join our team of experienced Solution Architects at Product Success, focused primarily on customers running the SAP CX Solutions. You will work closely with customers, system integrators, SAP Customer Success, Product Managers, Engineers and Support organizations.

Some of the core functions are

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- efine visions and processes at selecting the right tools and technologies, of this having our customer at the center and with a suite and AI first mindset.C
- ollaborate with business stakeholders to understand requirements and translate them into technical solutions.D
- valuate current solutions and identify areas for improvement or modernization.E
- nsure solutions are aligned with enterprise architecture standards and best practices.P
- rovide technical leadership and guidance to implementation teams.C
- reate architectural documentation including diagrams, data flows, and integration points.S
- upport project planning, estimation, and risk management activities.E
- nsure compliance with security, data privacy, and regulatory requirements.S
- rive adoption of our solution portfolio.M
- anage critical situations and collaborate with stakeholders strategically to mitigate situations that impact the success of our customers.S
- tay informed about our latest solution developments by understanding our roadmaps and gaining detailed knowledge of new capabilities and help to maintain a product backlog that represent the most customer needs.C
- reate best practices for sharing knowledge with system integrators to enable scalability.

**What you bring**

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- niversity degree in computer science, business information technology, logistics, mathematics, engineering or equivalent.M
- inimum of 8-10 years of experience as a solution architect, consultant, developer, product expert, etc.A
- dvanced understanding of any of the existing SAP solutions (e.g. ERP, S/4 HANA, CX, Business Netowrks, etcD
- eep product knowledge and expertise in one or more SAP CX sub-solutionsA
- strong technical background (e.g., experienced in reviewing configuration, testing, issue replication, troubleshooting). You are not afraid of getting into a technical discussion with our developers or product owners.E
- xperience in technical integration to SAP Product Portfolio, general middleware concepts, and REST APIs.D
- emonstrated executive presence and experience presenting to executive audiences as part of a broader practical experience working directly with large enterprise customers, SAP implementation projects, service deliveries and/or project management.E
- xperience working well in a team-based environment, including strong collaboration with co-workers and a deep appreciation of the importance of communication and feedback.A
- bility to work under pressure, in critical situations and under tight deadlines while bringing strong interpersonal communication and facilitation skills.A
- bility to take ownership of requests, to drill down into technical issues, troubleshoot and solve complex and detailed problems.A
- bility to deliver clear, concise presentations and present complex information in a clear and precise manner.W
- illingness and ability to travel to customers.F
- luent English.T
- OGAF certification is highly preferred.

**Meet the team**

The SAP engineering team has established and is expanding the Product Success team to support the modern cloud. Product Success serves as a link between our Engineering team and our strategic customers and partners. We provide guidance for complex deployments involving customers, partners, product teams, and internal field teams. Our role is to guide the deployment of solutions conceptualized by the implementations team to ensure optimal operations for leading organizations worldwide and contributing to the success of our customers and products

Product Success is composed of experienced Solutions Architects who possess extensive knowledge of SAP's comprehensive solutions and have significant experience in implementing complex projects at helping define visions, processes, data, and all focused on our customer enabling them to be able to run successful organizations. You join this team to make a meaningful impact, positively influence esteemed organizations, and d