Customer Service Representative

20 hours ago

Bedford, Canada Micco Warehousing and Logistics Full time

**Customer Service Representative**_

Location: Bedford, Nova Scotia

Type: Permanent, Full-Time

**Position Summary**

**Key Responsibilities**
- Respond promptly and professionally to customer inquiries regarding shipments, inventory, scheduling, and general warehouse services
- Track and update order status, delivery details, and product availability in the system
- Liaise with warehouse operations, logistics, and inventory teams to resolve customer concerns
- Process service requests, returns, and adjustments in line with company policies
- Maintain accurate customer records and documentation in internal systems
- Escalate complex or unresolved issues to the appropriate departments when needed
- Support scheduling of inbound and outbound shipments in coordination with logistics teams
- Ensure all customer interactions reflect the company’s service-first values
- Identify recurring customer issues and contribute to process improvement initiatives
- Provide administrative support for customer accounts and general office duties as needed

**Qualifications**
- Minimum 1 year of customer service experience; warehouse or logistics environment preferred
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Outlook, Excel, Word); experience with warehouse management systems is an asset
- Ability to multitask and prioritize in a busy environment
- Strong problem-solving skills and attention to detail
- Friendly and professional telephone manner
- High school diploma or equivalent required

**Working Environment**
- Office-based role located within the warehouse facility
- Primarily desk work involving phone and computer use
- Standard daytime shifts, with flexibility for occasional extended hours depending on business needs

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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