Parts and Service Advisor

2 weeks ago

Westlock, Canada Westlock Powersports & Marine Inc. Full time

Westlock Powersports & Marine has been Westlock’s trustworthy Powersports and Marine Dealership for 10 incredible years, and we are excited to welcome you to the new building. Originally located by Precision Manufacturing in Westlock, WPM has moved its location to 10331 105th on Highway 44.

Are you passionate about Powersports and excel at customer interaction? Do you reside in the Westlock area or are willing to relocate? Your search ends here Westlock Powersports & Marine is actively seeking a new addition to our dynamic Parts and Service Department.

Key Responsibilities:
Provide outstanding customer service, consistently catering to customer and vehicle needs.

Offer expert guidance to customers in locating their desired items.

Address customer inquiries, requests, and concerns promptly, whether in person or over the phone.

Handle challenging situations with professionalism and tact.

Stay updated on in-store promotions, deals, specials, and product placements.

Source and procure parts for customers through approved suppliers.

Adhere to established procedures for ordering and selling parts, and provide clear repair recommendations to service customers.

Maintain communication with vendors regarding returns and warranties as necessary.

Organize shelves and product displays in accordance with modules and planograms.

Ensure inventory accuracy and report low stock levels to management.

**Requirements**:

- Must be willing to commute to Westlock, AB.
- Demonstrated knowledge and interest in automotive/powersports.
- Proficiency in basic math and computer skills.
- Familiarity with automotive/powersports parts lookup systems and service department procedures.
- Cash register and point-of-sale machine operation is an asset.
- Ability to work independently with computerized systems.
- Prior experience in a similar role is advantageous.
- Approachable, customer-oriented individual committed to exceptional service.
- Strong communication skills, with a keen ability to listen and provide precise instructions.
- Collaborative team player who can thrive in a supportive work environment.
- Exceptional multitasking, adaptability, and problem-solving skills.
- Positive attitude, punctuality, and a solid work ethic.

We Offer:

- Competitive compensation.
- Business casual dress code.
- On-site parking.
- Health and dental benefits after the probationary period.

**Equal Opportunity Employer**:
**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Westlock, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Parts & Service: 1 year (preferred)

Work Location: In person

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