Manager, Service Delivery

**Disclaimer**: The estimated salary range provided by Indeed is not reflective of the actual salary. Wesgroup Properties offers a highly competitive salary and total compensation package. Details of the total compensation package, including salary, will be discussed during the confidential phone interview portion of our screening

Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.2 million square feet of commercial and multi-family real estate and has built more than 7,000 homes in 100 communities. With the active projects in our development pipeline, the portfolio will grow to over 7 million square feet over the next six years. Our operations are vertically integrated, encompassing land acquisition, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

The Manager, Service Delivery is responsible for leading the implementation, delivery, and integration of technology projects, solutions, and operations through coordination and partnership with Technology department managers, business leaders, and external stakeholders. Leading and driving continuous process improvement with a focus on change management.

**Responsibilities**:

- Work collaboratively with the Technology management team to project manage and lead technology initiatives with a focus on requirements gathering, documentation, and change management. Includes coordinating, tracking, and reporting initiative and project schedules.
- Provide leadership in process/continuous improvement, working with business and technology leaders to identify opportunities to increase value (improve performance, quality, or reduce cost) reduce complexity in service delivery across all lines of business. Includes establishing and standard operating procedures (SOPs).
- Lead the knowledge management practice in coordination and collaboration with technology leadership and stakeholders. Includes establishing a knowledge management solution, processes, and procedures for managing and maintaining technology and related knowledge.
- Lead foundational business intelligence and reporting opportunities including establishing and documenting initial data mapping and coordination activities.
- Lead a team of technology professionals to deliver on key accountabilities.

**Qualifications and Knowledge**:

- Previous experience in a management role in a related technology field.
- Demonstrated ability to lead, manage, plan, and implement within the area of responsibility.
- Demonstrated ability to work effectively within a dynamic team environment.
- Strong communication (verbal/written/presentation). Mature interpersonal skills with the ability to work with and influence all types of stakeholders including those that are highly technical and specialized.
- High level of motivation and integrity with the ability to work unsupervised.
- Process improvement Specialist.
- Strong understanding of ITIL and IT Service KPIs/reporting/processes.
- Demonstrated ability to lead a project successfully through the project lifecycle.
- Experience with software development projects, initiatives, and industry practices.

**What we offer**:

- A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the President, providing you with opportunities to participate in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
- The Wesgroup Store, stocked with amazing name-brand apparel and items to purchase using points earned for milestones, participation, and going above and beyond.
- A competitive compensation package with robust and extensive health benefits including a generous Health Care Spending Account.
- A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
- Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including paid days off to volunteer your time each year.
- Stocked kitchens with healthy (and not-so-healthy) snacks, fresh organic fruit, sparkling water, and a wide range of dairy alternatives for your beverage needs.
- A brand-new, beautifully designed office downtown, across from the Burrard sky train station.

We thank all applicants for their interest; however, only those selected for follow-up will be contacted.