Online Merchandiser

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Online Merchandiser

Full-Time Permanent
- Reporting to _Ecommerce Operations Manager
- Toronto, Ontario_
- Harry Rosen Inc. Central Office (77 Bloor St. West)_
- Hybrid work environment_

As the leading clothing retailer of finer menswear based in Toronto and operating in major centres across Canada, Harry Rosen has an exciting and challenging opportunity for a Full-time Online Merchandiser, as part of our Ecommerce Team within Central Office. If you have a strong interest and passion for fashion & strong analytics skills - this is an ideal role for you.

We are seeking a professional to join our E-Commerce Department and be accountable for the following responsibilities:
If you have a strong interest in retail fashion, merchandising (allocation) and analytic skills - this is an ideal role for you.

Online Merchandising
- Develop and execute merchandising plans to support business objectives
- Maximize sales and conversion through development of online merchandising strategies that parallel department objectives
- Recommend product for campaigns, upsells/cross sells, search improvements etc.
- Alongside E-Commerce Analytics team, plan customer journey and shorten path to purchase
- Ensure content plans are aligned business and campaign objectives

Planning & Reporting
- Present monthly business updates (KPI’s, action plans and initiatives)
- Recommend and inform on future buys
- Develop dropship product plan to align with category growth plans
- Support the onboarding of dropship programs, as required
- Develop and implement A/B test plans related to merchandising

Customer Service & Engagement
- Provide back-up support with e-commerce customer service, orders, and fraud (includes after-hours/weekends)
- Support customer service questions related to product
- Convey online only products/brands to internal stakeholders
- Liaise with studio production team, buyers and vendor partners to ensure brands are accurately represented online

Special Projects
- Support occasional special projects that involve cross-functional team
- University Degree or College Diploma in digital planning or merchandising skills, and 2 years related experience in a e-commerce retailer
- An exceptional orientation to detail
- Strong customer service orientation
- Strong analytical and organizational skills
- Excellent relationship building skills
- Excellent written and verbal communication skills
- A strong sense of urgency with the proven ability to set and meet deadlines
- Exceptional computer skills, specifically Excel, as well as Word, and Outlook
- Harry Rosen sales experience, an asset

Our Commitment to our Associates:
Harry Rosen’s professional work environment is designed to support and invest in the success of our associates, as many become the creative leaders of tomorrow. We focus on building long-term relationships with our staff, our customers, and our partners. It's in our DNA to recognize, promote, and reward exceptional work ethic and talent.

World Class Environment:
- A modern, tech focused and very professional work environment- Superior computer-based and face-to-face training opportunities- An internal policy of promotion from within- Formalized Education Reimbursement and ongoing support from your assigned coach/manager.

Work Perks
- Hybrid Work Environment
- Competitive Total Compensation & Comprehensive benefits package
- Generous discounts and clothing offerings
- 3-weeks Paid vacation per year, for all full-time active associates
- Flexible Health Benefits Plan
- Pension Plan
- Group RRSP
- Continuing Education Reimbursement
- Service Anniversary Recognition
- Collaborative Team Environment
- Career Growth - opportunities for advancement
- Thank you in advance for your interest in this opportunity._
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_