Tasting Room and Events Associate

**Overview**:
Our tasting room employees must be outgoing, energetic, passionate, knowledgeable, curious and motivated to enjoy every day and pass that enthusiasm onto our customers and guests.

Duties include overseeing all aspects of the Tasting Room and staffing of events, from opening and closing, scheduling, cash management/reconciliation, You must possess a self-starting attitude and drive for success for this role.

**Job Duties & Responsibilities**:
Tasting Room Duties
- Greet, serve and engage with customers
- Take and fill customer orders for draught and retail sales
- Confidently and accurately talk about beer and the specifics of each of our beers
- Make cash, debit, and credit transactions using our Point of Sale (POS) system
- Adhere to Serving It Right and LCLB licensing protocols
- Perform opening and closing duties, including:

- Cash/debit/credit management/reconciliations
- Daily inventory management/reconciliations
- Daily cleaning of tasting room, including entryway, stairwell, counters, floors, fridge, display areas, garbages and bathrooms
- Daily checks and cleaning of the exterior of the building and parking lot
- Maintain a clean, uncluttered work environment throughout the day
- Maintain an awesome tasting room atmosphere/experience: music, temperature, lighting, vibe, TV, slideshow, etc
- Maintain clean and accurate signage and pricing (instore and online)
- Maintain organized and accurate system in POS for inventory, customers, discounts, etc
- Ensure capacity limits are monitored and enforced

Picnic Area and Parking Lot Duties
- Conduct routine picnic area checks and maintain a clean area, including the parking lot
- Watering/weeding/deadheading of plants, general gardening in picnic area
- Ensure signage is in place and correct
- Ensure capacity limits are monitored and enforced

Events and Support
- Aid and support, as required, to the Marketing department regarding the internal events program, including staffing events and brewery tours

Other Duties
- Participate in external events as scheduling permits
- Be willing to assist in other areas of the brewery as required

**Qualifications**:

- Passion for Craft Beer
- Previous supervisory experience an asset
- Previous experience in the service industry
- Must have valid Serving It Right Certification
- Professional demeanour and polished appearance
- Excellent interpersonal, written and oral communication skills
- Must have cash management and POS (Point of Sale) experience
- Ability to maintain high levels of customer service in a fast-paced environment
- Ability to work and manage multiple priorities
- Must be proactive, organized, efficient and hard-working
- Must possess strong troubleshooting skills
- Must be able to speak clearly and loudly and must be able to command a crowd
- Must be extremely reliable and be able to get to work on time
- Must be able to stand for 8 hours at a time
- Ability to routinely and repetitively lift 45lbs
- Ability to work independently and as part of a team
- Must be able to work weekends, evenings and holidays, as required
- Social media skills and experience are a definite asset

**Job Types**: Part-time, Seasonal, Casual

**Salary**: From $19.00 per hour

**Benefits**:

- Store discount

Day range:

- Weekends as needed

Flexible Language Requirement:

- French not required

Food industry setting:

- Bar

Shift:

- 8 hour shift

Ability to commute/relocate:

- Esquimalt, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- serving: 1 year (preferred)

Licence/Certification:

- Serve Right (preferred)

Shift availability:

- Night Shift (required)
- Day Shift (preferred)

Work Location: In person