Banquet and Catering Manager

**WHAT IS OUR STORY?**
The London Hunt and Country Club with over 125 years of tradition is one of Canada’s oldest and history rich sporting institutions; including golf, tennis, pickleball, fitness, as well as trap and skeet shooting sports. The London Hunt and Country Club is the most sought-after address for weddings in the area. From the engagement party and bridal showers to the ceremony and reception, we have everything for grand affairs or intimate celebrations. There are three restaurants and two outdoor dining areas available at the Club ranging from fine dining to well-orchestrated casual fare. We hold ourselves to the highest of standards, serving a unique experience at every meal. Our Club prides itself on creating an exceptional membership experience while providing a healthy and supportive work environment. We are proud of our culture where talent, leadership, and commitment to each other result in excellence. The London Hunt and Country Club prides itself on creating not only an exceptional membership experience but a memorable work environment as well.

**ROLE OVERVIEW**

The **_Banquet and Catering Manager_** is responsible for the successful implementation of banquets, special events, and catering on behalf of the Club. They work in collaboration with the _Event Coordinator_ in the development and communication of event details and billings. Furthermore, they assist the _Event Coordinator_ with managing all communication related to the Banquet Department. They interview, hire, train, and oversee all Banquet Service Team Members to ensure the highest level of service is provided to all Members and Guests while meeting/exceeding the Club’s budgetary goals. They will work collaboratively to develop and implement ongoing sales and marketing initiatives under the approval of the _Director of Clubhouse Operations_ of the Club; and together with the _Event Coordinator_ develop and manage the implementation of creative menus, promotions, and events to increase Member and Guest utilization of the Club’s formal facilities. The _Banquet and Catering Manager_ provides on-going direction, support, and motivation for Banquet Service Team Members to present exemplary service as required by the Club’s standards of service while fostering strong interdepartmental communication with all other areas of club operations. Where required, they assist other Food and Beverage Department areas such as the restaurants, Tennis Chalet, or Trap and Skeet Chalet. They will ensure that all legislative requirements are followed in the service of both food and beverage as well as maintain compliance with all sanitation protocols provided by the local health unit. The Banquet and Catering Manager will report to the Director of Clubhouse Operations and is an integral part of the Clubhouse Operations Team.

**YOUR GOALS AND OBJECTIVES**
To exceed the expectations of the guest by offering consistent and courteous service from the time they contact the operation until the conclusion of the event. To grow and develop as a prominent team leader by using effective coaching, training and motivational techniques with the food and beverage staff. A desire to continue to learn and grow within the food and beverage industry.

**DUTIES, RESPONSIBILITIES, AND EXPECTATIONS**
- Interviews, hires, trains, and manages the performance of Banquet Service Team Members with the goal of providing the highest standard of dining for all Members and Guests of the Club.
- This includes managing the long-range staffing needs for the Club’s banquet area.
- Ensures the proper preparation and presentation of all banquets, special events, and caterings.
- This includes the direct supervision of Banquet Service Team Members leading up to, during and following an event.
- Performs post event evaluations following each banquet, special event, or catering.
- Responsible for the correct billing of each event.
- Assist the _Event Coordinator_ with managing all communication related to the Banquet Department including creating, updating, and distributing function sheets.
- Addresses both Member and Guest complaints when and where applicable.
- Ensures all legislative requirements for the service of both food and beverage are adhered to.
- Participates in the development and management of the Club’s food and beverage budgets annually.
- Coordinates with other department managers to effectively control expenses such as labour, cost of goods sold, repairs and maintenance, and all other factors that contribute to fiscal responsibility.
- Collaborates on and contributes to the marketing plans for the promotion of the Club’s banquet facility and special events.
- When required provides table service to Members and Guests.
- Maintains familiarity with and communicates to all Banquet Service Team Members the composition of all menu items, including those available from the bar.
- Has a thorough knowledge of room setups, layouts, and maximum room configurat