Customer Care Associate- Swim Burnaby

1 month ago

Burnaby, Canada Pedalheads Bike Camps Inc. Full time

Job Posting: Customer Care Associate - Swim Burnaby

**Who We Are**

Pedalheads is a fast-growing leader in children's programming, offering high-quality bike, trail, and swim lessons across North America. Our mission is simple: we inspire kids to believe in themselves.

**Why You’ll Love Working at Pedalheads**

**Growth**

With over 250 locations in 40+ cities and a team of 2000+ dedicated staff, we teach more than 70,000 children each year. Our growth of over 50% in the past two years highlights our commitment to maintaining a “love what you do” culture, providing flexibility and opportunities for professional development.

**Culture**

Join a supportive and energizing team environment filled with fun, friendly, and driven people. Our culture is the heart of Pedalheads, where our team members thrive.

**Opportunity**

We prioritize the development of our people, valuing trust and empowerment. Our ambitious expansion plans across North America create endless career growth and development possibilities.

**Purpose**

By teaching essential skills and fostering confidence, we impact the lives of children in meaningful ways. We also offer a generous bursary program and engage in community-building initiatives.

**The Role**

Pedalheads is looking for part-time Customer Care Associates who will be responsible for providing exceptional service to our customers. Your main role will be to assist with inquiries into our children’s bike and swim programs, resolutions and appropriate follow-up. To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust.

As someone who will represent Pedalheads on the front line, ultimately you will help maintain our established reputation as a company that offers excellent customer care.

**Availability**

Evenings and weekends required. This position is based out of our Burnaby pool locations:
Fitness 2000: 9304 Salish Court, Burnaby, BC V3J 7J8

Greentree Village: 4295 Garden Grove Drive, Burnaby, BC V5G 4G8

**Key Responsibilities**
- Provide exceptional customer service and maintain positive relationships with customers and partners.
- Manage program registrations, process merchandise sales, and handle administrative tasks.
- Communicate program/class updates effectively to customers.
- Perform light housekeeping tasks to maintain facility cleanliness.
- Coordinate with the Operations Team to resolve customer issues.

**Skills, Knowledge, and Experience**
- Fluent in English (verbal and written).
- Superb customer service skills and an upbeat personality.
- Completion of Grade 12 required; post-secondary education is an asset.
- Minimum of 1 year of customer service experience; exposure to call centers, retail, hospitality, or front desk environments is a plus.
- Working knowledge of MS Office Suite, particularly Excel and Office 365.
- A driver’s license is an asset.

**Wage Range**

$18.40 - $20.00 per hour

**Application Process**
- Pedalheads_ _is committed to creating and upholding a diverse,_ _inclusive_ _and_ _equitable_ _environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial,_ _cultural,_ _and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic_ _backgrounds_ _and physical and cognitive abilities._

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