Business Performance Specialist

Status - Permanent Full-Time - Temporary - Approximate length of assignment, in months - Type of Position - a Replacement - Start Date - Immediate - Salary - Per hour - Salary Grade - $44.40 - $48.26 - Department - York Region -> Community & Health Services -> Housing Services - Location - Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary) - Job Description (E) **ABOUT US** Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada - and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources. **WHAT WE OFFER** Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace - aligned with our vision to create strong, caring and safe communities both within and outside our walls. - **Defined Benefit Pension Program** - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. - **Employer of Choice** - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. - **Benefits and Wellness** - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. - **Inclusive and Diverse Workforce** - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership. **ABOUT THE ROLE** Reporting to the Manager, Housing Strategic Initiatives, this position is responsible for providing a full range of activities which support Housing Services Branch’s continuous improvement, operational effectiveness and efficiency, including designing and documenting of processes; tracking and analyzing trends and issues; making recommendations to drive improvements; and supporting implementation of improvement efforts. Provides advice to staff as the continuous improvement specialist. **WHAT YOU'LL BE DOING** - Recommends and assists in implementing future program and operational needs required to enhance productivity. - Works directly with Housing Strategy & Program Delivery staff to understand program/operational concept, objectives and approach to service delivery. - Provides consultation and contributes to the design, development, testing, modification and implementation of evaluation and benchmarking. - Supports the Housing Strategy & Program Delivery functions with workflow analysis and business process mapping. - Identifies key metrics/performance indicators and assists stakeholders in determining how their processes should be measured. - Work with Housing Strategy & Program Delivery staff to articulate business needs and requirements for improvement implementations. - Identifies options and consults with key stakeholders to recommend appropriate solutions based on data and research. **WHAT WE'RE LOOKING FOR** - Successful completion of a Community College Diploma in Business, Public Administration or related field or approved equivalent combination of education and experience. - Minimum three (3) years’ experience in research, business planning, business analysis, process mapping, workflow and process redesign. - Knowledge and ability to identify and develop performance indicators analyze data and evaluate trends to provide recommended process improvement changes to enhance operational efficiencies and effectiveness. - Knowledge and capability to analyze and forecast trends utilizing information to evaluate and recommend modifications to Department program and operational needs. - Demonstrated knowledge and skills in project management, presentation and problem solving. - Demonstrated ability in the Region’s core competencies. - Advanced skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or p