Appliance Repair Technician

4 days ago

Victoria, Canada LG Electronics Canada Full time

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make “Life Good” - from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air conditioning and solar.

We are currently seeking a Field Service Appliance Technician to join our dynamic team on a full-time permanent basis.

***:
The Technician is responsible for delivering an exceptional customer experience while servicing our products in the home. You will diagnose and repair all major appliances and TVs, manage spare parts inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

**POSITION PERKS**:

- Annual salary plus monthly bonus potential of up to $3,000 per month based on performance
- Health & dental coverage is 100% paid by the Company
- Company contributions to pension plan
- Company provided vehicle
- Education & career advancement

**RESPONSIBILITIES**:

- Travel offsite to customers' residences to perform maintenance and repair of LG's appliances to ensure top product performance.
- Conducts technical diagnosis and perform repairs on a variety of electronics and home appliances
- Assessing the extent of the problem, document findings, and make decisions to repair the product and/or replace parts
- Immediately and accurately process paperwork and perform data entry upon completion of each job
- Pre-screen future service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, On Time %
- Note: Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG

**REQUIREMENTS**:

- Minimum 2 years’ experience repairing major appliances (Laundry, cooking or cleaning products)
- Experience in the use of tools and diagnostic test equipment
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
- Must have a full, valid driver's license and a clean driving record.
- Must be able to speak, read and write English fluently

**NICE-TO-HAVE**:

- Ability to obtain appropriate ODP Certification
- Refrigeration, sealed systems (R134a and R600a) experience preferred

**Note**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

**Conditions of Employment**:
**Equal Opportunity Employer**:

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