SAP OTC

5 days ago

Toronto, Canada spruceinfotech Full time

Company Description

Spruce InfoTech is a leading information technology firm that provides varied services to help clients change manage and transform their businesses by means of high quality, innovative and cost effective solutions. We provide services to different companies from small scale level to even fortune 500 organizations and guide them in the best possible way to maximize IT investment and also reduce the cost of acquiring new technologies.

**Job Description**:
We are currently seeking a **SAP OTC Functional Lead **for our **Toronto/Mississauga/Ottawa, ON** Canada location

**Position Description (scope of work or brief narrative)**:
SAP OTC Functional - 1 position in **Toronto/Mississauga/Ottawa** (remote working during COVID)

**Required years of experience, training, technical skills, and other requirements for job performance**:
**Responsibilities**:

- Provide Support / Resolution on Incident and Service requests as part of day-to-day activities.
- Lead and Coordinate with Offshore team on issue resolution.
- Provide Weekend On call support to client for key OTC invoice cycles or process.
- Coordinate with OTC Project team and have cross team KT (Project and Support changes)
- Manage the OTC at product level. This involves SAP OTC team related changes and changes related to OTC as a product (Coordinate with non-SAP teams)
- Prepare Status reports and review with Client on Team’s Progress Week on Week
- Review/analyze requirements specifications from the business needs, support creation of to-be flows, configuration Sheets, specification documents, fit gap analysis documentation etc. and define/review detailed functional/process.
- Support customization, configuration, data migration. Provide inputs for plan for customization, algorithms, solution capabilities
- Follow the deployment plan, resolve data migration issues, resolve cut over user issues, support other team members in deployment activities for a smooth go-live
- Write procedures to troubleshoot and resolve issues and document
- Check Non-functional requirements of the system
- Prepare/review the system appreciation documents, support the creation of client training material and conduct reverse knowledge transfer

**Education and Experience required**:

- Bachelor's degree in Computer Science or Engineering with Minimum 4 years of relevant Experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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