Customer Retention

1 week ago

Lacombe, Canada Weidner Motors Ltd Full time

**About us**

Weidner Motors Ltd is an automotive dealership in Lacombe, AB with a long history of customer service and community support. Many of our staff have been on this team for a number of years and we look forward to serving the community for many more

We are seeking an experienced Customer Retention & Lead Recovery Specialist to manage our existing customer base, reclaim stalled or lost leads, and drive measurable improvements in retention and conversion. This role requires a seasoned professional with proven dealership experience and strong CRM mastery — no staff supervision necessary.

**Key Responsibilities**:

- Own relationship management for pre-existing customers: service follow-ups, recalls, ownership outreach, and loyalty initiatives.
- Rescue leads (no-shows, incomplete apps, unreturned contacts) and move prospects through to appointments, test drives, financing, and sale.
- Coordinate closely with sales, finance, service, and marketing to ensure seamless handoffs and timely customer resolutions.
- Maintain precise CRM records, sales sequence notes, and follow-up plans.
- Design and execute targeted recovery and retention campaigns; optimize messaging and timing based on results.
- Track and report KPIs: lead recovery rate, conversion rate of recovered leads, retention, response time, and revenue attributable to recovered leads.
- Act as customer advocate to resolve escalations and ensure high satisfaction.

**Required Qualifications**:

- 4+ years direct experience in automotive dealership sales, BDC, customer retention, or similar roles with demonstrated success recovering leads and managing post-sale customers.
- Strong track record in lead recovery metrics, customer retention strategies, and driving measurable sales/retention outcomes.
- Excellent verbal and written communication; persuasive, persistent, and customer-focused
- Highly organized, data-driven, able to analyze trends and implement operational changes. Familiarity with social media platforms.

**Assets**:

- Familiarity with F&I basics and dealership compliance standards

**Compensation & Benefits**:

- Competitive salary (base + performance incentives/bonus) proportionate to experience.
- In store discount
- Team atmosphere
- Heath & dental plan after 3 months

**License/Certification**:

- Driver’s License (required)

Pay: $17.00-$28.00 per hour

**Benefits**:

- Casual dress
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Store discount

Application question(s):

- Do you have a driver's license?

Work Location: In person

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