Sales Manager

Cyclesmith aims to be an active community leader by promoting the bicycle as the answer to reducing climate change, enhancing mental and physical health, and as a means of active, local, and accessible transportation. We want to be an inclusive, welcoming, diverse, and progressive business and employer. We want to get more butts on bikes.

**Sales Floor Manager - Job Description**

The Sales Floor Manager reports directly to the Operations Manager, and works very closely with the Service Advisors and the Head Technician. All salespeople and service advisors report directly to the Sales Floor Manager.

**Summary**

Leads the charge for the location’s daily sales activities; sets the standard for how Cyclesmith is remembered by riders and sets an example for the entire team by creating an amazing cycling experience for everyone who walks through the doors.

The Sales Floor Manager (SFM) builds and leads the sales team’s commitment to high standards of service, exceeding rider expectations.

The SFM partners with the Operations Manager and Store Owner to help foster and encourage a winning attitude and enable the team to meet or exceed goals and achieve consistently high levels of rider experience.

The Sales Floor Manager must also be a high-level salesperson, demonstrating an ability to close sales and exhibit exceptional hospitality.

**Job Duties**

Administrative
- Maintain relevant and accurate cash handling and control procedures
- Display good judgment when approving customer discounts
- Report team members’ issues to Operations Manager
- Create a team schedule to support store objectives; monitor and record sick days, vacation, and absences via Payworks Software; verify time clocks
- Review end of day reports for accuracy; record KPIs for review
- Participate in and contribute to store planning sessions and management meetings
- Conduct semi-annual scorecard reviews in conjunction with Operations Manager
- Conduct regular Store Inspection Reports

Team
- Mentor and train new team members with product knowledge and working practices
- Train and teach through leading by example, post-sale debriefs, team huddles, and role playing
- Present the store’s goals and standards to the sales team
- Delegate tasks to team members and assign Directly Responsible Individuals (DRIs)
- Build and maintain a happy, motivated staff; create a great place to work
- Ensure safety procedures are followed by team members
- Assist with recruiting by sorting resumes, screening, etc.
- Monitor team performance and KPIs, provide corrective coaching when needed
- Conduct team huddles

Infrastructure
- Maintain a well stocked and impeccably displayed sales floor; coordinate in-store signage, displays, and general appearance
- Communicate inventory issues or opportunities to the Operations Manager
- Keep the sales floor clean and organized, swept, and vacuumed daily, and keeps the cash wrap clean, stocked, and well organized

Area of Expertise
- Provide exemplary hospitality to riders
- Stay up-to-date on bicycle products and trends
- Resolve rider complaints regarding sales and service, particularly Listen360
- Authorize discounts, returns, and other transactions
- Act as the leader on the sales floor, driving individual accountability amongst the sales team

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Management: 2 years (required)
- Retail sales: 2 years (required)

Work Location: In person

Application deadline: 2024-11-29
Expected start date: 2025-08-01