Curbside Assistant

2 weeks ago

Saskatoon, Canada Precise ParkLink Inc. Full time

**Responsibilities**:
Overall responsibility for a high level of customer service, maintaining tidy, safe and walkable sidewalks and walking paths throughout all seasons, directing commercial vehicle traffic within the airport, and ability to troubleshoot parking equipment.

**Abilities**:

- Excellent oral communication skills.
- Ability to provide value-added options to customers in a professional manner.
- Answer customers’ questions and provide information on policies and procedures.
- Ability to effectively address customer concerns and resolve complaints.
- Knowledge of relevant policies, procedures, and strategies to promote effective security operations for the protection of personal data.
- Knowledge and understanding of use of all equipment.
- Willingness to work shift work.
- Physical ability to assist guests requiring accessibility assistance.
- French language skills an asset.
- Must have a clean driving record in order to qualify for the job.

**Duties**:

- Report for shift on time, wearing an approved uniform and projecting a clean, neat, and tidy image.
- Carry out duties in conformance with applicable policies and standards.
- Direct commercial vehicle traffic on the airport curbside, including but not limited to taxis, shuttles and busses.
- Curbside support during peak times with keeping the public curb moving and coordinating taxis.
- Curbside cleanliness, litter clean up throughout parking lots and walking areas.
- Snow shovelling, snow removal using blowers or walk-behind equipment, sanding walking paths for ice throughout all sidewalks and walking paths.
- Keep careful records of any unusual tickets or operational problems that occur during shift in accordance with applicable procedure.
- Answer telephone and radio inquiries.
- Answer intercom system for customer assistance as required.
- Document customer concerns and report them to COG Supervisor.
- Monitor Skidata entrance gates and report problems.
- When required assist customers with usage of online booking resources.
- Maintain knowledge of all YXE parking products and rates.
- Verifying customer’s flight information (return date and time.)
- Entering information into computer system quickly and accurately.
- Dealing with customer concerns & completing incident reports when required and informing appropriate COG Supervisor and management members.
- Other duties as assigned.

Precise ParkLink is an equal opportunity employer committed to inclusive and barrier-free recruitment, selection processes, and work environments. We are dedicated to ensuring that your needs are fulfilled in accordance with the _Saskatchewan Human Rights Code_. Please reach out to the Human Resources department to ensure that your accessibility needs are appropriately accommodated.

Pay: $16.15 per hour

Shift:

- 8 hour shift

Work days:

- Monday to Friday

Work Location: In person

Application deadline: 2025-01-15

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