Infrastructure Technician

1 day ago

Brandon, Canada Behlen Industries Full time

As Canada’s largest manufacturer of steel building systems, Behlen Industriesvalues our people and our community as much as our clients value our work. Behlen Industries manufactures steel building systems used in recreational, commercial, and industrial markets. Behlen is a proud member of WGI Westman Group Inc. - A dynamic, entrepreneurial group dedicated to the growth of their employees, customers and the communities in which they operate.

Progress creates a career opportunity in **Brandon, MB.**

**INFRASTRUCTURE TECHNICIAN**

Key Responsibilities:

- User Support (Hardware and Software):

- Provide assistance to local and remote users with hardware and software-related issues.
- Resolve technical problems and ensure timely issue resolution.
- Hardware Management:

- Receive, inventory, and organize computer equipment.
- Set up new PCs and configure user environments.
- Decommission and refurbish older equipment for reuse or disposal.
- Printer Support and Management:

- Set up, troubleshoot, and provide basic servicing for printers.
- Offer end-user support for printer-related issues.
- Network and Device Management:

- Monitor, review, and troubleshoot networking equipment, specifically on the Behlen side of the network.
- Maintain network stability and performance.
- Helpdesk Management:

- Manage and update user support tickets in the helpdesk system.
- Ensure all issues are addressed and resolved in a timely manner.
- In-House Application Support:

- Manufacturing Environment Support:

- Maintain cleanliness of equipment in the manufacturing environment.
- Replace failed equipment as needed.
- Provide on-site support for manufacturing users, assisting with both software and hardware issues at their stations.
- Research and Deployment of New Solutions:

- Research, test, and deploy new hardware and software solutions for the organization.
- Ensure solutions are well-integrated into the existing environment and meet organizational needs.
- Qualifications:

- Strong troubleshooting skills with experience in both hardware and software support.
- Familiarity with network devices and basic networking concepts.
- Ability to manage and prioritize multiple support requests in a fast-paced environment.
- Experience with helpdesk management and ticketing systems.
- Previous experience in a manufacturing or industrial environment is a plus.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment, continually adapt to change and work under pressure.
- Working Conditions:

- This position involves a mix of working in office and manufacturing areas.
- Safety precautions are essential while working in the manufacturing area, and personal protective equipment (PPE) is provided.
- Occasional lifting and movement of computer equipment.

We thank all applicants for their interest.

Behlen Industries LP is an Equal Opportunity Employer.

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2025-02-21

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