Client Relationship Specialist

**DESCRIPTION**:Provide Client Relations coverage to Canada based clients and Facility Departments

**ESSENTIAL FUNCTION**:
The Client Relations Specialist will:

- Fill a full-time position, providing best-in-class service to CA based clientele while representing the facility as a liaison between the client and the location’s internal departments
- Act as the primary point of contact for several Canadian, US and International clients
- Take ownership of their client’s needs and deliver exceptional customer support

**DUTIES & RESPONSIBILITIES**:
**CLIENT RELATIONS**
- Maintain professional verbal, written, and in-person communications with clients and visitors at the facility level
- Develop understanding of client’s business and products - foster strong ties through exceptional support
- Use problem-solving skills along with a positive attitude to help navigate clients through the challenge at hand
- Maintain a stellar relationship with the client using a solution-focused approach
- Answer phones and greet visitors at reception; field any client related inquiries while facilitating any non-client inquiries with the appropriate internal facility-based parties
- Assist clients in all system-based SKU, user, and order-related setup and maintenance
- Contact carriers on client’s behalf to arrange the return, re-route, and/or hold-at-location of orders in transit
- Run and provide freight rate quotes to clients when prompted
- Help client contacts in learning to navigate the client portal to put our system’s power in their hands
- Monitor client order activity. Ensure all ProPack’s service level commitments are being met or exceeded

**INTERNAL SUPPORT**
- Mail handling - Sort, process, and forwarding of mail as needed
- Provide assistance with any order related issues and questions
- Sort pick tickets and other documents for filing (daily)

**REQUIRED QUALIFICATIONS**:

- Previous experience in client relations or other customer-facing rolls
- Excellent time management, organizational, and multi-tasking skills
- Proficient with Microsoft Office Suite (Excel, Word, and Outlook)
- Type 40 to 50 WPM
- Excellent written and verbal communication skills
- Great personal skills that project a warmth and positive attitude in all correspondence (you are the welcoming face and voice of ProPack)
- Team player who thrives in a collaborative environment

**PREFERRED QUALIFICATIONS**:

- Previous experience in the logistics or 3PL industry
- Knowledge/experience managing small parcel and truck carrier account relationships
- Previous experience in enterprise level sales support

**JOB EXPECTATIONS & COMPANY REQUIREMENTS**:

- Strong cultural fit: exemplify ProPack’s Core Values of “Humble, Hungry, and Teamwork focused”
- Attend, participate and contribute in department meetings
- Maintain a professional workplace that falls in line with ProPack’s company culture and values
- Routinely brainstorm and suggest new processes and ideas
- Promote continuous improvement in all areas
- Maintain professional communication with clients at all times
- Strive for excellence in accuracy, organizing and prioritizing work to efficiently complete daily tasks
- Dress appropriately and professionally for the workplace environment

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Delta, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: One location