Operations Supervisor

Everything Wine is an exciting entertainment beverage organization that recognizes the value of employee effort, commitment and dedication. Our mission is to search the world to bring the very best value and quality to our customers in a fun and experiential environment. As with any dynamic culture that strives to be the best, the content will continue to evolve over time, and we encourage you to continually learn on the job and seek mentoring opportunities from within our organization. We support and are proud to promote from within, so growth-minded individuals are who we look for to add to our teams.

If you have a passion for people and are a wine, beer and spirit enthusiast, you’ve come to the right place.

**Reports to**: Store Manager and Assistant Store Manager at:
**Everything Wine -**125-1828 McCallum Rd, Abbotsford, BC

**All applicants must be 19+**

CORE VALUES

**Generosity**

You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.

**Humanity**

We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbor. You are known for your authenticity, honesty, integrity and humility.

**Innovative**

We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.

**Perseverance**

We accept that we are not perfect, and that failure will happen. We are tenacious, but when things don't work, we pivot and embrace these experiences as information that will guide us forward. We believe in a test and learn environment and remain curious. How you inspire and impact your team drives our company's success and is your number one job.

**A day in the life**

**You will**:

- Place and receive orders, manage all Liquor Board Distribution reports and any issues that arise with ordering, receiving and deliveries
- Manage special orders, stock out issues, contacting customers, arranging payment and delivery
- Submit new product items
- Work in conjunction with other supervisors to ensure regular cycle counting each quarter
- Manage inventory for events, samples, tasting bar and training to ensure all inventory is accounted for
- Back stock inventory management
- Be mindful of customer and industry trends in order to identify opportunities to expand customer base and increase store traffic
- Lead by example at all times
- Participate in consistent coaching and mentoring of your team
- Maintain open communication with the Leadership team

**Skills**:

- Ability to influence, motivate and lead a team to action
- Excellent verbal and written communication skills
- Critical thinking, problem solving and decision-making skills
- Effective time management skills
- Customer and team conflict resolution
- Ability to de-escalate a high-stress situation
- Ability to work in a fast-paced, high volume environment
- Ability to coach and mentor

**Personality Traits**:

- High integrity
- Works well with others
- Highly organized
- Detail oriented
- Resourceful
- Coachable
- Desire to be developed and grow
- Natural leadership qualities
- Compassionate

**Qualifications**:

- 3-5 years retail or customer service experience
- WSET Level 2 or equivalent industry knowledge
- 1-2 years of leadership experience is a bonus
- Experience coaching/mentoring a team
- Experience with inventory management is an asset
- Understanding of Microsoft programs (Word, Excel and Publisher)
- Serving it Right certificate

**Company Traits**:

- People focused
- Inclusive and open-minded
- Innovative
- Authentic
- Collaborative
- Growth oriented

**What's in it for you?**
- An awesome discount on wine, beer, spirits and accessories
- Eligibility for a performance bonus
- Comprehensive health benefits
- Working with and leading a great, dynamic team
- A fun work environment
- ongoing tastings and education
- Possibility for growth within the company

Pay: $43,000.00-$49,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person