Retail Parts Counter Associate

**Job Title**: Retail Parts Counter Associate

**Department**:Parts Department

**Reports To**: Parts Manager

**Classification**: Full Time

**Compensation**: Starting at $3500.00/month DOE; Commission to start after probationary period

Driven to give people an award-winning customer service? Ready for a new career with a growing, energetic team? Look no further **SHAW GMC** is now HIRING a Retail Parts Counter Associate to work at our busy Calgary dealership 

At **Kaizen Automotive Group**, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining **Kaizen Automotive** means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the **Kaizen Automotive Group** wants to hear from you

As a family-owned and operated company, the **Kaizen Automotive Group** is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. That is why our team is proud to provide the following benefits as options for our Full-Time employees:

- Competitive Compensation
- Supplemental Medical Coverage
- Dental and Vision Plans
- Discounted Prescription Coverage
- Company Pension
- Paid Time Off
- Short and Long-Term Disability
- Paid Life Insurance
- Employee and Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development & Certification Assistance
- Company Wide Appreciation Events & Contests
- And SO MUCH MORE

**Hiring Location**:
**Shaw GMC** is proud to be part of the Kaizen Automotive Family, and we truly believe that people are at the heart of all we do Whether it’s our customers or devoted staff, we acknowledge that our business could never have dreamed of becoming the success it is without the wonderful people who got us here

**Position Summary**:
As a **Retail Parts Counter Associate**working for **SHAW GMC,** you will be the first point of contact for customers seeking automotive parts and accessories at the dealership. You will be responsible for providing exceptional customer service, processing parts orders, managing inventory, and ensuring that customers have the right products to meet their needs. This role requires strong communication skills, a passion for the automotive industry, and the ability to work in a fast-paced environment while working to meet monthly sales targets.

**Key Responsibilities**:

- Greet customers, identify their automotive parts needs, and provide professional advice on parts, accessories, and repairs.
- Accurately process and fulfill parts orders, ensuring timely delivery of products to customers.
- Assist with inventory management, including receiving, stocking, and organizing parts on the shelves. Conduct regular stock counts and report low inventory levels to the Parts Manager.
- Maintain a strong knowledge of automotive parts and accessories, while staying updated on new products and trends in the automotive industry.
- Assist in promoting and selling parts and accessories to customers, helping to achieve sales targets and contribute to department goals.
- Use dealership systems and catalogs to identify and locate parts for customers, ensuring they receive the correct components for their vehicles.
- Proactively contact customers to confirm order status, availability of parts, and potential upselling opportunities for additional products or services.
- Work closely with other team members, including mechanics and service staff, to ensure smooth operations and effective service delivery.
- Ensure that the parts department is clean, organized, and safe for customers and employees.
- Other duties as assigned by management.

**Required Qualifications & Certifications**:

- High school diploma or equivalent
- Valid Driver’s License with an acceptable, safe driving history
- Ability to pass a pre-employment background check
- 1-2 years of experience in an automotive parts or retail counter role, dealership experience preferred
- Strong knowledge of automotive repair and maintenance terminology, along with familiarity of OEM parts catalogs and inventory systems.
- Previous experience with inventory management and ordering systems.
- Ability to cross-sell and upsell additional parts and accessories.
- Demonstrated communication, consultative, interpersonal and organizational skills with the ability to work in a team environment
- Ability to stay self-directed and meet sales targets with mínimal supervision
- Comfortable using computer systems for parts lookups