Sales Associate

**About Nova Cannabis** Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices **About the Role** Based out of our **Value Buds Baseline Village location, in Sherwood Park, AB, **we are looking for experienced **Customer Experience Representatives & Keyholders **who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up-and-coming industry. **Address: 222 Baseline Rd #416, Sherwood Park, AB** **Role and responsibilities include, but are not limited to**: **Customer Offering** - Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs - Facilitate a welcoming and positive atmosphere for everyone in the store - Educate customers about cannabis products, strains, and consumption methods **Day to Day Operations** - Promote our culture and brand by participating in merchandising and promotional activities - Work in partnership with Store Managers and other team members to generate sales. - Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends, and new products - Participate in routine store maintenance and ensure cleanliness is a priority - Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures - Monitor inventory and re-stock products regularly **Regulatory Adherence** - Comply with all OH&S (Occupational, Health, and Safety) policies and procedures - Support and promote Nova Cannabis’s and AGLC’s (Alberta Gaming and Liquor Commission) social responsibility programs - Comply with Nova Cannabis’s policies, standard operating procedures, and practices **Experience and Qualifications** - Minimum, 2-years of customer service experience - Minimum, 2-years of retail and/or hospitality experience - Cannabis, liquor, or healthcare experience is preferred - High School Diploma or equivalent - Valid SellSafe certification - Valid Qualified Cannabis Worker certification - Must complete and pass a Criminal Record Check - Working knowledge of regulations as it pertains to selling cannabis in Alberta **Personal Characteristics and Requirements** - Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers - Ability to think on your feet and creatively problem solve - Open-minded and constantly identifying ways to improve - Passionate about creating a positive, memorable, and tailored experience for every customer - Excellent communication skills (written and verbal) and a professional demeanor - Team player who is passionate about supporting the overall success of the business - Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times - Responsible and reliable - Must be 18 years of age or older - Must have reliable transportation to commute to/from work Work Remotely - No **Job Type**: Part-time Part-time hours: 0-40 per week **Salary**: From $15.00 per hour Schedule: - Day shift - Holidays - Monday to Friday - Night shift - Weekend availability Application question(s): - Do you live in Sherwood Park, AB? - To confirm, if you have checked "Yes" to having acquired a QCW. You are indicating that you have gone through the process of completing the online SellSafe training course, and have received a police background check then summited both of them to AGLC? **Experience**: - customer service: 1 year (preferred) - cannabis: 1 year (preferred) - retail: 1 year (preferred) Licence/Certification: - QCW (required)