Warehouse Operations Manager

**ABOUT US**

Wills Transfer is a trusted leader in third-party warehousing and logistics, proudly serving clients across Eastern Ontario. With over 80 years of experience, we deliver flexible, customer-focused solutions supported by a strong team culture, advanced systems, and a commitment to safety and service excellence.

We’re looking for a Warehouse Operations Manager to lead operations in our three Brockville, Ontario branches.

**ABOUT THE ROLE**

As Warehouse Operations Manager, you will be responsible for the strategic leadership of all warehouse operations. You’ll oversee a team of Warehouse Supervisors and front-line staff, ensuring smooth, safe, and efficient operations that meet both client and company expectations.

You’ll play a critical role in aligning labor with demand, optimizing workflows, and driving cross-functional collaboration with departments like Transportation, Customer Service, and Sales.

**KEY RESPONSIBILITIES**
- Lead and develop a team of Warehouse Supervisors and warehouse staff across multiple shifts
- Drive daily operational performance (throughput, accuracy, service levels, safety)
- Plan and adjust labor, resources, and priorities to meet evolving business needs
- Oversee driver operations, including daily scheduling, route planning, and performance management
- Identify and implement process improvements to increase efficiency and reduce costs
- Partner with other departments to support new client onboarding and long-term growth
- Prepare for and lead regular client reviews and quarterly business reviews (QBRs), ensuring strong communication and service alignment.
- Maintain and enforce safety programs, compliance requirements, and audit readiness
- Provide clear communication across levels - from the floor to executive leadership
- Manage KPIs, analyze trends, and contribute to strategic operational planning

**CORE COMPETENCIES**

We’re looking for someone who brings:

- **Leadership & Team Management** - leads through others, builds a culture of accountability, and coaches supervisors into strong people leaders
- **Operational Oversight** - manages end-to-end warehouse operations and cross-functional dependencies with confidence and foresight
- **Foresight & Planning**- anticipates challenges, adjusts proactively, and drives long-term improvements across staffing, equipment, and systems
- **Judgement & Decision-Making** - makes smart, independent decisions with an eye on people, safety, service, and cost
- **Communication**- keeps leadership and staff informed, aligned, and engaged
- **Safety & Compliance** - drives a safety-first mindset and ensures policy compliance across all shifts
- **Emotional Intelligence & Resilience** - models calm under pressure and maintains a consistent leadership presence
- **Business Acumen** - understands cost drivers, KPIs, and margin impacts; aligns operations with broader business objectives

**QUALIFICATIONS**
- 5+ years of progressive experience in warehousing, logistics, or distribution
- 2+ years in a leadership or operations management role
- Prove experience leading teams in a high-volume, fast-paced environment
- Strong working knowledge of warehouse systems, WMS, and KPIs
- Excellent communication and problem-solving skills
- Health & Safety knowledge (e.g. WHMIS, forklift, etc.) is an asset

**Job Types**: Full-time, Permanent

Pay: $75,000.00-$85,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

**Experience**:

- warehousing, logistics or distribution: 5 years (required)
- leadership or operations management role: 2 years (required)

Work Location: In person