Duty Manager

1 week ago


Montréal, Canada 8 STAR MANAGEMENT INC. Full time

'''Job Summary'''

'''Duties'''
- Manage the front desk operations, including check-in/check-out procedures and guest inquiries
- Supervise and train front desk staff to ensure efficient and professional service
- Handle guest complaints and resolve any issues in a timely manner
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Monitor and maintain inventory of supplies, equipment, and amenities
- Implement and enforce hotel policies and procedures
- Assist in scheduling staff shifts and managing employee performance
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to quality standards
- Maintain knowledge of local attractions, events, and amenities to assist guests with inquiries

'''Experience'''
- Previous experience in a similar role within the hospitality industry is preferred
- Strong knowledge of hotel operations, including front desk procedures and guest services
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Multilingual abilities are a plus, particularly fluency in English and another language
- Exceptional customer service skills with a friendly and approachable demeanor

If you are a dedicated professional with a passion for hospitality and providing exceptional guest experiences, we would love to hear from you. Join our team as a Duty Manager today

**Job Type**: Seasonal
Contract length: 5 months

**Salary**: $24.32-$25.57 per hour

Expected hours: 19 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Evening shift
- Morning shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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