Cannabis Store Budtender/keyholder

Do you _**LOVE**_ cannabis?

Does talking with people energize you and give you _**JOY**_?

Do you relish the _**DETAILS**_ of amazing service, retail and sales experiences?

Do you love keeping _**BUSY**_ and being _**PRECISE**_ in behind-the-scenes work?

Do you have a _**PROFESSIONAL ATTITUDE**_: communicative and always show up for work?

Are you a night owl, who enjoys working _**EVENINGS**_ and _**WEEKENDS**_?

If so, and if you’re looking to settle-in for a 12+month commitment:

- **Read** this job posting in its entirety
- **Submit** your resume
- **Attach / send via Indeed Messages** a cover letter that: 1) describes why you + O&A are a great fit and, 2) answers the bonus questions at the end of this job post

(_TIP: avoid AI/Chat GPT in your responses - when you do, your answers are the same as everyone else. We want you to show us your character and to stand-out from the crowd_)
- **About Us**_

Out & About Cannabis is located in Riverside South. We're a single, owner-operated independent store that is serious about our talented retail team. We not only invest in building great budtenders and keyholders, but in up-skilling business-savvy people.

We’re a fun, busy atmosphere of cannabis, creativity, business transparency and personal accountability. The team has built a culture of die-hard commitment to one another, to customers and to rigorous processes, standards, and productivity. Working here requires 100% openness to and embracing ways that may be different to what you’ve ever experienced before.
- We're looking for_: folks who are thorough, can reliably work evenings and weekends and who live **max 25 minutes away** (to quickly jump-in if extra help is needed).
- **About the Job - highlights of the Budtender role**:_
- Exude an outgoing, warm, friendly, natural, helpful, generous and welcoming disposition to customers and team members that makes people happy to be at O&A + wanting to return
- Educate customers about cannabis and how to consume responsibly
- Help customers choose appropriate products based on their needs, preferences, requests and budgets - while building long-term, happy relationships
- Be a strong, competent salesperson with ambition and drive to meet both individual and business goals
- Incorporate knowledge of business performance goals into daily activities
- Troubleshoot customer, retail + POS questions/issues
- Proactively clean, tidy, organize, maintain or improve the store as soon as it’s needed
- Support back-of-house operations (e.g. inventory, marketing, merchandising, supplier relationships, budgeting, H&S) as requested
- Be actively involved in supporting team product knowledge
- Take on and be responsible for special projects as assigned
- Always be active and working “on” the store if there are no customers “in” the store (this is not the type of retail job where work stops or homework happens between customers)
- Maintain a high awareness of the store’s dynamic menu and contributing actively to the team’s learning of our products too
- Proactively learn new products, trends and developments in the cannabis industry at large
- **Keyholder**_

Highlights of the Keyholder role include the Budtender role, plus:

- Open/close store, including cashing-in and cashing-out
- Often act as the most senior person on duty, making important decisions about customer service, problem-solving, customer inquiries, returns, tricky situations and the regulations that govern our beloved controlled substanceall while maintaining grace, tact, kindness and professionalism
- Always be active and keep the rest of the team active/progressing their responsibilities - we’re a busy store there’s no “downtime” in between customers
- **Requirements - attitude**_

To succeed on our team, you’ve got to be:

- In love with cannabis
- Humble
- Stable
- Emotionally intelligent
- Energetic
- Joyful
- Extroverted (at least while at the store)
- Kind
- Hard-working
- Team-oriented
- Committed
- Articulate
- Wicked-smart
- Going places with your life

You've also got to:

- **Be** a great, natural conversationalist and _love_ CONNECTING with people you’ve never met, with a natural instinct for reading people
- **Have** strong demonstrated SALES or customer SERVICE experience
- **Maintain** a strong openness to and embracing of NEW WAYS + standards of doing things
- **Be** super COACHABLE, with an impeccable GROWTH MINDSET: receive feedback well and capably integrate it into your behaviours, showing continual improvement and professional growth
- **Be motivated by** a super high attention to DETAIL and EFFICIENCY: doing things _right_ and at a _hustling pace_
- **Naturally have** a high team orientation: you SHOW UP and HELP OUT, no matter what because you know your team is counting on you and you don't want to let them down
- **Have** the G-R-I-T to work through difficult times... the sniffles don't stop you
- **Bring** a _super_ respectful, professional and collaborative approach t