Servicenow Technical Consultant
6 hours ago
**Who You’ll Work With**
As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients. We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems. We surround our technologists with interesting challenges, innovative minds, and emerging technologies.
Slalom is seeking a Technical HR Service Delivery Consultant. Our capability partners with our clients to deliver HRSD strategy and design, technology advisory, solution design, deployment, go-live, training and change support.
**What You’ll Do**
- Lead senior business stakeholders through HRSD transformation activities, beginning with discovery through the delivery of business value designed at streamlining business processes to achieve optimal performance
- Advise customers on service delivery models, SaaS solutions, customer service and case management systems, usage of AI-powered platforms, leveraging workforce and support analytics, employee relations, and related toolsets
- Establish user journeys and creation of user stories to support the design and configuration of Employee Service Portal, Knowledge Management, and Case Management capabilities
- Form strong relationships with clients and project teams that contribute to successful outcomes and growth
- Work with client stakeholders such as HR leaders, developers and IT teams to document baseline, current state HR Service Delivery operations, and future goals
- Develop roadmaps for HR service delivery, expanding capabilities and adoption
- Make recommendations to clients for long term ownership and support for HRSD solutions
- Ability to maintain and stay current with monthly enhancements and changing client priorities
- Act as the liaison with clients with the end users and delivery solutions teams
- 25% travel
**What You’ll Bring**
- Experience with ServiceNow - HR Service Delivery
- Experience with ServiceNow Knowledge Management a plus
- A background in HR processes and best practices
- A background with HRIS, and familiarity with common HRIS systems, such as Workday a plus
- Ability to work successfully across both business and technical stakeholders to drive design and decisions on requirements
- Experience leading solution and design across case management, knowledge management, portals, document management, and reporting
- Experience as a relationship manager and stakeholder management
- Experience contributing to the development of delivery tools and resources, thought leadership, and client offerings through personal experience and perspective
- Ability to provide hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate
- An understanding of HR processes, delivery models, and organizational structures
- Experience with agile methodologies
- ServiceNow CIS-HR certified
**About Us**
**Compensation and Benefits**
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
**EEO and Accommodations**
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