Dispatch Team Leader

**About us**:
CommerceLink Logistics ULC is a division of Canada Cartage dedicated to providing fleet outsourcing services for one of Canada's largest retail chains.
At CommerceLink, we take pride in our people-first culture. Our team of skilled drivers, logistics experts, and support staff work together to deliver exceptional service while fostering a workplace that values safety, respect, and career growth. With locations nationwide, we offer diverse opportunities for individuals looking to build a rewarding career in transportation and logistics.

**Job Overview**

**Key Responsibilities**:

- Provides supervision and leadership to the Dispatch Associates. Plans and outlines daily workload distribution for Associates to execute completion.
- Compiles data on incidents and accident, and distributes and communicates with appropriate personnel.
- Co-ordinates the flow of inbound and outbound freight while staying abreast of daily priorities and weekly transportation targets.
- Ensures the timely resolution of customer inquiries, concerns and problems.
- Supports Regional Transportation operations offering assistance and guidance as required.
- Plans and schedules Associates to ensure proper staffing across all shifts, ensuring alignment with volumes and service expectations.
- Reviews accuracy of time and attendance reporting to ensure legal compliance with hours of work.
- Strong knowledge of applicable, SME in Load Master, Retail Link and routes within region.

**Requirements**:

- Post-secondary education in Logistics & Transportation is an asset.
- Working knowledge of transportation cargo claims, transportation laws and risk management.
- Awareness of Highway traffic act including hours of service, TDG, weight restrictions etc.
- Must have excellent organizational skills, work collaboratively, manpower planning experience, resource allocation, problem solving and trouble-shooting; information gathering including research, interpretation and analysis (i.e. client and system requirements, description of problems, etc.); and conflict management.
- Indirect supervision of driving staff on a daily basis; ability to lead, motivate and manage a team; strong customer focus.
- Intermediate knowledge of Microsoft Suite programs.
- Time management skills including an ability to work in a fast -paced environment, multi-task, manage multiple projects and meet deadlines.
- Customer Service Skills including effectively and efficiently responding to client and driver inquiries; resolving any conflicts or problems that might arise; etc.
- Strong communication skills (Verbal /Written).
- French is viewed as an asset.
- Flexibility to work shifts as required by operational demands

**Job status**: _Full-time, Permanent_

**Work Location**: _In-person, Mississauga_

**Compensation**: _$60,000-$70,000_

**Work Schedule**: _Sunday-Thursday (9:00 PM- 5:30 AM)_

We thank all those who apply. Only those selected for further consideration will be contacted.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Night shift

Application question(s):

- Have you previously worked in a dispatch or fleet operations role within the transportation or logistics industry? Please specify the time duration.
- Are you legally authorized to work in Canada without sponsorship?
- Do you have direct supervisory or leadership experience, such as overseeing a dispatch team or managing performance? How many years?
- Have you used any fleet or dispatch management software? Please specify.

Work Location: In person