Assistant Service Advisor

2 weeks ago

London, Canada Highbury Ford Sales Ltd Full time

Summary:
As an Assistant Automotive Service Advisor your job starts by helping Advisors foster existing Service Customer Relationships. You will be focusing on performing your daily responsibilities of looking after vehicles as they arrive for service as part of your daily job duties.

Description:
The daily job duties include, but are not limited to:

- Greet customers and interact with them to review their vehicle needs along with any minor repairs noted on arrival to the Service Department
- Perform a walk-around inspection of the vehicle and pass vehicle information to an Advisor.
- Install vehicle protective film, drive customer vehicles to repair line in lot, bring keys to dispatcher.
- Help educate customers on maintaining their vehicles free from troubles and problems.
- Handle customer inquiries and respond to their needs in a cool, courteous and prompt manner.

Qualifications:

- Well organized.
- Comfortable in a fast-paced environment and able to regularly handle 15-20 customers per day.
- Self-starter, who is motivated to help dealership achieve goals and objectives.
- A strong communicator, with a strong relationship building skill set.
- Clean driving record.

Additional Requirements:

- You’re willing to learn and develop new skills and procedures.
- You have strong people skills, you’re very approachable, you're a people person.
- Fast learner and focused on learning new products and services.
- Team player, who can work independently, but who understands the need to work towards the department and dealership goals.

**Job Types**: Full-time, Permanent

**Salary**: $17.50 per hour

**Benefits**:

- Dental care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
We implemented and continue to follow all appropriate COVID protocols to protect our staff and customers. We have updated protocols and followed all Government recommendations throughout the pandemic.

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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