Member Service Representative

5 days ago

Windsor, Canada Your Neighbourhood Credit Union Full time

**Location: Windsor**

**Union**:COPE**

**Job Type: Part-Time**

Are you a community-minded person that’s passionate about investing locally and giving back to your community? Do you like working with other awesome and like-minded people toward a common goal?

Here at Your Neighbourhood Credit Union (YNCU), we are all about putting our money where our mouth is and keeping our dollars local and investing back into our members, staff, and community; and we are looking for people like you to join our team.

Take a look at this job posting, and if it’s a good fit, we encourage you to apply. If it’s not for you but you know someone that may be better suited for it, we welcome you to share it with them Thanks for checking us out

**The Role**

Provide prompt, courteous member service not only by processing member’s financial transactions but also by cross-selling (or referring), at every opportunity, our full range of products and services, thus ensuring that our members' expectations are consistently met or exceeded.

**Duties & Responsibilities**
- Process members’ transactional requests (deposits, withdrawals, transfers, etc.)
- Answer the telephone in the branch to provide member service
- Balance the ATM when requested
- Promptly respond to member inquiries/problems in a courteous and efficient manner
- Uncover members’ needs and assist members in utilizing the products or services which best meet those needs
- Proper completion and submission of all tracking sheets
- Make a minimum of 10 sales calls per week
- Make a minimum of 10 high level referrals per week
- Make at least 1 Credential Financial Strategies referral per month
- Follow our Quality Service Standards consistently
- Serve as a backup to the Senior MSR
- Other duties as assigned

**What we are looking for**
- Possess full knowledge of the banking procedures and products of the Credit Union
- Willingness to work at any branch of YNCU when requests
- Maintain a Transaction Rate/Hour equal to or greater than 85% of the average MSR rate
- Meet or exceed YNCU’s Balancing Standards: Same day Balancing Ratio 75% minimum (Goal: 90%), Accumulated Difference YTD within $100.00 and Time Required to Balance 15 min. average
- Be willing to accept increased responsibilities
- Be a team player
- Have the ability to communicate effectively with staff and members alike and a desire to not just do a job, but to do it well
- Professional demeanour and professional dress
- Must be bondable

YNCU is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

**Job Types**: Full-time, Part-time

Pay: From $24.63 per hour

Expected hours: 18 - 36 per week

**Benefits**:

- Employee assistance program
- Wellness program

Work Location: In person

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