Disability Case Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

**What will you do?**

We are responsible for managing disability claims to resolution. This includes:

- Determine eligibility to short and long-term disability, salary continuance benefits and assess claims
- Implement the right interventions to support timely recovery and return to work
- Build strong relationships with our Clients: employers and their employees
- Lead Clients during the absence and return to work period
- Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning
- Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations

**What do you need to succeed?**
- Experience in Disability Case Management (Mental Health), minimum of 2 years
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.
- Analytical and detail oriented, especially with complex claims and contracts
- Proactive and innovative
- Great communicator with authentic care and empathy touch
- Resilient and able to handle and overcome difficult and stressful situations
- Tech savvy - comfortable using multiples platforms and systems
- Thrives in a dynamic, fast paced environment
- Collaborative team player

**What’s in it for you?**
- Opportunities to learn new skills, grow and move into different roles
- Comprehensive training program with virtual classroom and ongoing learning to be set up for success
- Trusting, diverse and inclusive working environments
- Supportive leadership who’s focused on your success and well-being
- Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
- Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities
- We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:

- Comprehensive benefits
- Retirement & stock investment
- Pay for performance reward
- Wellness programs, benefits and health incentives
- Paid vacation based on experience and additional days to support family care and personal emergencies
- Time off for enrichment experiences through a Sabbatical program
- Investment in not-for-profit organizations that are important to you

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
60,000/60 000 - 97,000/97 000

**Job Category**:
Claims - Life & Disability

**Posting End Date**:
30/01/2026