Full-time Customer Experience

1 week ago

Burnaby, Canada Infinity Ski Ltd Full time

**Job Overview**

**Key Responsibilities**

**1. Lesson Scheduling & Coordination**
- Manage lesson schedules based on customer bookings and instructor availability.
- Keep schedules up to date and ensure accuracy in all bookings.
- Communicate any schedule changes or cancellations to instructors and customers in a timely manner.

**2. Customer Service & Reception**
- Welcome guests warmly, provide facility tours, and answer questions about ski machine training, memberships, and programs.
- Assist with ski lesson scheduling, rescheduling, and cancellations while ensuring accuracy and efficiency.
- Provide information on facility policies, safety guidelines, and equipment use.
- Support guests in selecting the right packages, lessons, or memberships based on their needs.

**3. Equipment Assistance & Preparation**
- Assist customers in selecting and properly fitting ski boots, helmets, and protective gear.
- Ensure all ski equipment is adjusted correctly for comfort and safety.
- Help beginners with safety gear and provide guidance on proper usage.

**4. Lesson Reminders & Follow-Ups**
- Track attendance and notify instructors of any no-shows or delays.
- Address customer concerns regarding missed lessons or late arrivals.

**5. Team Collaboration**
- Liaise with ski instructors, fitness trainers, and management to ensure seamless customer service.
- Support marketing initiatives by promoting events, camps, and special programs to guests.
- Assist in organizing group bookings, birthday parties, and private events.
- Respond promptly to customer inquiries and booking requests.
- Follow up on unanswered messages to maintain smooth communication.
- Ensure responses are **professional, clear, and helpful** to facilitate seamless bookings and scheduling.

**7. Front Desk & Administrative Support**
- Maintain a **clean, organized, and welcoming reception area**.
- Assist with administrative tasks such as **record keeping, inventory management, and merchandise sales**.
- Handle customer concerns and escalate issues when necessary.
- Support team members to ensure efficient daily operations.

**8. Weekend Availability & Cypress and Other Ski Resorts On-Site Support**
- **Availability to work weekends as required**.
- **During snow season**, work at the Cypress mountain base to assist with **daily snow camp operations, coordinating instructors and clients**.
- Help manage **on-the-day scheduling adjustments, client inquiries, and any emergency situations**.

**Qualifications**
- **Proficient in Google Platform and Microsoft Office**.
- Strong administrative skills, including **data entry, scheduling, and filing**.
- Experience handling **multi-line phone systems**.
- Familiarity with **QuickBooks and basic bookkeeping** is an asset.
- Ability to multitask and **efficiently manage front desk operations**.
- Previous experience in **a sports, medical, or dental office** is a plus.

**Why Join Us?**

Be part of a **dynamic, energetic and supportive team** where you’ll play a key role in providing top-notch customer service and ensuring smooth operations. If you're looking for an opportunity to develop your skills while working in a friendly, fast-paced environment, we’d love to hear from you

Pay: $3,000.00-$5,000.00 per month

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: In person

Expected start date: 2025-09-20

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