Resort SPA Host/hostess

3 days ago


Toronto, Canada CEM Resorts Full time

At **CEM Resorts**, we redefine luxury and relaxation with our world-class facilities, breathtaking views, and exceptional guest service. Located in the heart of Toronto, we offer a serene escape for our guests—and that starts with the perfect spa experience.

***Job Overview**:
We are looking for a friendly, professional, and detail-oriented **Resort Spa Attendant** to join our luxury wellness team. You will be the first point of contact for guests visiting the spa, responsible for creating a clean, welcoming, and tranquil atmosphere while supporting the spa team in delivering exceptional service.

***Key Responsibilities**:

- Greet spa guests with warmth and ensure a seamless check-in and check-out experience.
- Maintain cleanliness and organization of spa common areas, locker rooms, lounges, and treatment rooms.
- Restock towels, robes, beverages, and other amenities as needed.
- Assist massage therapists and estheticians by preparing rooms and equipment.
- Ensure all areas meet CEM Resorts’ hygiene, safety, and service standards.
- Respond promptly and professionally to guest needs, concerns, and requests.
- Promote spa services, specials, and packages when appropriate.
- Manage appointment bookings and support the front desk team as needed.

**Qualifications**:

- Previous experience in hospitality, spa, or wellness services preferred.
- Excellent interpersonal and customer service skills.
- Ability to multitask and maintain a calm demeanor in a fast-paced environment.
- Strong attention to detail and cleanliness.
- Flexible schedule (including weekends and holidays).
- Physically fit (role may involve standing for long periods, lifting towels or spa supplies).

**What We Offer**:

- Competitive hourly wage + tips
- Staff wellness benefits and spa discounts
- Ongoing training and growth opportunities
- A positive, team-oriented work environment
- Beautiful, high-end resort setting in Toronto


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