IT Ops Analyst

6 days ago

Vancouver, Canada Visier Full time

Overview:
**Visier is the leader in people analytics. We are passionate about a 'people first' approach to business strategy and our addictive technology is transforming the way that organisations make decisions. Recently closing a hugely successful funding round and a landmark $1b valuation, Visier is embarking on an incredible phase of its 12 year growth Journey.**

Visier is seeking an IT Ops Analyst (Technical Support Engineer) with an analytical mindset, elevated communication skills and a passion for problem solving to provide fast and reliable support and service for our internal teams based in Vancouver, Toronto, Berlin, and remotely. You will be locally based in Vancouver. As a member of Visier’s Information Technology Department’s Service Desk Team you will be responsible for providing technical support to our internal teams. You will demonstrate strong communication skills, service excellence, and the ability to troubleshooting technical problems quickly and effectively.

What You'll be Doing...:

- Supporting collaboration tools such as G Suite (Drive, Docs, Gmail), Slack, Jira/Confluence, etc.
- Uses appropriate communication skills and questioning techniques to assess customer needs in a timely manner.
- Maintaining and documenting system procedures and processes
- Providing follow-up client contact to ensure satisfactory resolution of requests and to solicit input concerning need for support services
- Ensuring quality of the incident record prior to resolving the incident
- May be asked to perform other duties as required

The impact you'll have...:

- Post-secondary education and minimum 1+ years experience in a technical-focused Service Desk, Helpdesk or Desktop environment dealing with hardware & software issues
- Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices
- Exceptional ability to support Mac and Linux operating systems
- Knowledge in at least one (1) language, ie: Python, Bash, JavaScript, Perl, etc.
- Must have excellent English oral, comprehension and written communication skills and ability to convert technical terms into everyday language to ensure understanding
- Very detailed and team oriented individual with excellent customer service, interpersonal and problem solving skills
- Experience using an IT Service Management tracking system such as ServiceNow is an asset
- Customer service or Service Desk certification training an asset
- Knowledge of ITIL Foundations is an asset
- Ability to lift/carry/move up to 50lbs

**Most Importantly, You Share Our Values...**
- You **roll up your sleeves**:

- You **make it easy**:

- You **are proud**:

- You** never stop learning**:

- You** play to win**

**Health & Safety at Visier**
Visier is committed to creating a safe and healthy environment for our employees, customers and community. As part of this commitment, we require all employees to be fully vaccinated for COVID-19 or qualify for an exemption.

**See the #VisierLife in action**

**LinkedIn Life page**

**Hear what it's like to work Visier**
**here

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