Team Lead

FriesenPress is the only 100% employee-owned publishing services provider in the world — and we’re growing

We are currently looking for a Team Lead of Sales to join our remote workforce.

As Canada’s largest publishing service provider, FriesenPress helps authors realize their dream of publishing a book. Our suite of products includes various publishing packages containing a wide range of professional services. From editing, book layout and design, channel distribution, and marketing support, we help writers self-publish and succeed.

The Team Lead of Sales is responsible for meeting key sales targets through the leadership of an established team of Publishing Consultants (sales reps). This role is responsible for developing and successfully deploying sales initiatives, revenue growth and client retention strategies with a particular focus on organic growth through our referral program and securing speaking events with writing groups, publishing conferences, and author events. This is a mixed leadership role where your time will be split between personally driving business development initiatives (B2B via securing speaking engagements and referral program partnerships predominantly) and supporting a team of consultants.

This role partners closely with the Marketing team and Director of Sales and Marketing to support the implementation of sales and marketing initiatives, ensuring they are deployed in a way that allows the sales team to fully support, capitalize or execute on them, thus ensuring the optimal success of one another’s efforts.

If this sounds like the ideal position for you, we want to talk to you

**Duties & Responsibilities**
- Plan, direct and evaluate the operations of the sales team;
- Develop, implement, monitor and adapt detailed sales strategies and objectives;
- Drive growth in sales through personally securing additional non-paid advertising channels such as speaking events, writing groups, publishing conferences, and our referral program;
- Ensure the team consistently delivers outstanding customer service, supporting high customer satisfaction metrics, retention and growth of each relationship;
- Successfully implement and execute on the FriesenPress’ strategic plan for the Sales team;
- Build and retain an effective sales team with a strong positive culture;
- Lead, coach and motivate the team to achieve team revenue, profitability, and individual sales targets;
- Develop, monitor and support the achievement of goals for each of the Sales team members;
- Manage the administrative aspects of the team including: hiring, performance management, regular touch base meetings, payroll, attendance and scheduling;
- Ensure that staff complies with company policies, procedures and ethical standards.
- Other duties shall be assigned as required.

**Job Requirements**
- University degree in an associated field;
- Minimum of 2 years sales, leadership and coaching experience with proven outcomes;
- A passion for leading teams and supporting a diverse array of personalities, leveraging your ability to adapt to each person’s needs. Experience leading remote employees is an asset;
- A desire to be part of a collaborative, high functioning leadership team. You understand the value of speaking and listening deeply, in equal parts;
- A personal philosophy that embraces constant learning and solicitation of feedback from your manager, peers, employees, stakeholders and customers that promotes personal development;
- Strong attention to detail, capacity to learn and accept additional responsibilities;
- Strong ability to manage multiple competing priorities and ensure deadlines are met;
- Exceptional presentation and writing skills and an ability to convey a message that is clear, concise and relevant, linking business issues, financial results and strategy;
- Highly proficient with business software including CRM, Google suite, Excel, Word, PowerPoint etc;
- Demonstrated experience with Zoho systems an asset;
- Prior book publishing knowledge would be an asset;
- This position has mínimal travel requirements.

**Core Competencies**
- **Commitment to Excellence**: Carrying out responsibilities in a professional manner and willingness to “go the extra mile” to ensure total customer satisfaction. Overcoming obstacles and showing persistence.
- **Initiative & Process Improvements**: Effectiveness as a self-starter in actively influencing events rather than passively accepting them. Evidence of taking action, unprompted. Actively researching equipment and/or processes to improve efficiency and effectiveness.
- **Interpersonal Skills**: Effectiveness in dealing with others; caring about people as individuals, treating them with respect and dignity and demonstrating tact, sensitivity, cooperation and professionalism.
- **Management Focus**: Effectiveness in prioritizing your most important objectives and minimizing distractions. Maximizing time and effort.
- **Performance Management**:Effe