Technician - Advanced

**Req Id**:425125

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

**Name and description of hiring department**:
The Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

**Main Job Duties / Accountabilities include**:

- Implement, upgrade, perform preventive maintenance and repair in the event of an outage for the router and switch systems of our large business customers
- Independently coordinate activities surrounding the installation of new products and services, in close collaboration with the Sales teams and in keeping with the team’s mandate, to ensure excellent customer service
- Perform maintenance and upgrades on operating software and hardware
- Escalate any event beyond his control to the support teams
- Ensure adherence to each customer’s maintenance agreement
- Manage Service Level commitments to our customers
- Maintain relations with customers and various groups within Bell Canada

As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.
The technician may also be assigned to customer on site.

**Prerequisite**:

- A college diploma in electronics or telecommunications, or equivalent work experience
- A college diploma in electronics or telecommunications, or equivalent work experience
- A minimum of a high school diploma
- Fluent in French
- Hold a valid driver’s license - Class 5 (Quebec)
- Possess good manual dexterity and able to work with different hand tools
- Capable to climb telephone poles and/or climb and carry ladders
- Capable to kneel and bend and work in areas with restricted movement
- Capable of differentiating coloured wires (colour code)
- Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment

**Essential Qualifications / Skills**:

- Intermediate knowledge of the outside plant, telecom equipment, and telecom network
- Basic knowledge with the following products:

- Routers
- Switches
- Wireless technology
- Basic knowledge of LAN and WAN network design
- Basic knowledge of traditional core data technologies
- Ability to act with a focus on customer satisfaction
- Ability to communicate clearly and concisely, both orally and in writing
- Analytical thinking and problem solving abilities

**Working Conditions**:
EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

**Additional Information**:
**Position Type**: Union

**Job Status**: Regular - Part time

**Job Location**: Canada : Quebec : Quebec City

**Work Arrangement**: Full-time in office (meaning that you will be required to perform your work on-site)

**Application Deadline**: 08/08/2025

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Created: Canada, QC, Quebec City

**Bell, one of**Canada's Top 100 Employers.