Specialist, Customer Experience
3 days ago
Please note the following schedule BEFORE applying:
Evening and weekend shifts
Who are we?
Located just minutes from downtown Montreal, Services aériens LUX inc [LUX Ground Services Inc] is a fast-growing company operating a FBO/Fixed-Base Operation service at St-Hubert Airport (CYHU). LUX also operates a terminal at Quebec City's Jean Lesage International Airport (CYQB).
Our parent company, Chrono Aviation, was founded in Quebec City in 2012. In its early days, the company operated a Pilatus PC-12 and employed two pilots. Today, Chrono Aviation has a fleet of 15 aircraft and a team of 280 employees.
Role and context
Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative will be responsible for ensuring the satisfaction of our customers, before, during and after their charter, through all the communication channels available to them.
Specific job requirements
- Ability to interact with a diverse customer base (in French and English)
- Willingness to work part-time with flexible hours
- Salary from $17.30/hour or according to experience
Key responsibilities
- Greet travellers in a professional and courteous manner
- Check in passengers and baggage
- Ensure the validity of documents (passport, visa, etc.)
- Coordinating passenger boarding
- Ensuring cargo reservations and handling
- Offering outstanding customer service
- Invoicing
- Answering customers on the telephone line
- Assist passengers with accommodation and transport bookings, as required
Key skills
- Knowledge of Word and Excel and Internet research methods
- Meticulousness, attention to detail and speed of execution.
- Ability to work effectively under pressure
- Excellent organisational skills, attention to detail and confidentiality
- Attention to detail and quality of results
- Autonomous, resourceful and curious
What we can offer you
- Part-time, permanent position at our St-Hubert base
- A modern, dynamic working environment
- Opportunities for professional development and advancement
- Projects and responsibilities that live up to your expectations and make you want to come to work every day
One last word: things move fast at LUX You'll be on your X with us if you see yourself as someone who's ready to ride the wave of change
-
Customer Support Specialist
1 week ago
Longueuil, Canada mdf commerce Full time**Location: Longueuil, QC—Possibility to work from home #LI-Remote** **mdf commerce Inc **. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers. Working in the ecommerce sector, we are currently looking for a Customer Support...
-
Customer Relationship Management Specialist
3 days ago
Longueuil, Quebec, Canada Sky Systems, Inc. (SkySys) Full timeTitle : Spécialiste CRM / CRM SpecialistLieu/ Location : Chez le client, 5 jours par semaine. Bureau à Longueuil (QC) On client's site, 5 days a week. Office in Longueuil, QCDurée/ Duration : 12 mois – 37,5 h par semaine/ 12 months – 37.5h per weekLe candidat doit avoir les qualifications suivantes :RequisBaccalauréat en informatique, en technologies...
-
Product Specialist
2 days ago
Longueuil, Canada Syneos Health Commercial Solutions Full time**Description** Reporting to the Quebec Regional Business Manager (RBM), the Product Specialist Representative (PSR) will support the launch of Idorsia’s new product (Quviviq) across Canada in the insomnia market. Within their assigned territory the PSR will be responsible for bringing about understanding of the role of the product and its data in helping...
-
Longueuil, Canada BD Full time**Job Description Summary**: The **BD Professional Services Department** leads, plans, and coordinates the implementation of the **BD Medication Management Solutions**. Teams are assigned to customer projects and accounts based on national organizational structures. Project teams are comprised of cross-functional, multidisciplinary members working in...
-
Customer Experience Associate
2 weeks ago
Longueuil, Canada Scotiabank Full timeRequisition ID: 224244 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals....
-
Customer Experience Associate
2 days ago
Longueuil, Canada Scotiabank Full timeRequisition ID: 218853 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Customer Service Representative
7 days ago
Longueuil, Canada BMO Financial Group Full time2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Account Specialist
1 week ago
Longueuil, Canada Belcan Corporation Full timeCategory: Purchasing / Procurement / Buyer Position Type Contract Job Description Intitulé du poste : Spécialiste des comptes 5 jours sur site Contrat renouvelable de 12 mois Lieu : Longueuil, QC Code postal : J4G Indicatifs régionaux : 514, 438, 450 Mots-clés : #accountspecialist #supplychainjobs #montreal jobs En tant que spécialiste des comptes,...
-
CRM Specialist
3 days ago
Longueuil, Canada SkySys Full timeTitle : Spécialiste CRM / CRM Specialist Lieu/ Location : Chez le client, 5 jours par semaine. Bureau à Longueuil (QC) On client's site, 5 days a week. Office in Longueuil, QC Durée/ Duration : 12 mois – 37,5 h par semaine/ 12 months – 37.5h per week Le candidat doit avoir les qualifications suivantes : Requis Baccalauréat en informatique, en...
-
Technical Support
5 days ago
Longueuil, Canada Fed IT Full timeI'm Frédérique Tahon, Recruitment Director at FED IT, specialized in IT placements. I'm excited to present an opportunity with a leading Canadian immersive technology company, redefining the way audiences experience entertainment around the world. Je suis Frédérique Tahon, Directrice en recrutement chez FED IT , spécialisée dans le placement de...
