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Assistant Store Manager
2 weeks ago
Lindt & Sprüngli is recognized as a leader in the market for premium quality chocolate, offering a large selection of products in more than 120 countries around the world. During more than 170 years of Lindt & Sprüngli's existence, it has become known as one of the most innovative and creative companies making premium chocolate, with 12 production sites in Europe and the USA, and distribution and sales companies on four continents.
**Responsibilities**:
- Assist with the management of the daily operations of Lindt Chocolate Shop
- Assist with generating and driving corporate sales
- Uphold the values of exemplary customer service through modeling of behaviour and establishing appropriate guidelines
- Monitor sales and labour issues on a daily basis with a goal to maximize store profitability without sacrificing customer service
- Assist with recruitment including interviewing and hiring of Retail Sales Associates
- Supervision of store employees to maximize customer service, sales and profit
- Assist with training of sales techniques and product knowledge
- Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
- Daily reconciling of cash with sales receipts, daily paperwork and accounting, payroll and other store administration
- Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses
- Assist with on-going performance management of staff, assist in the preparation and delivery of employee performance reviews
- Maintain store merchandising presentation to company standards
- Maintain high standards for cleanliness and food/product safety
- Responsible for cash handling, inventory ordering and related retail administrative duties
**Requirements**:
- Post Secondary Education
- 1-2 years of experience in a retail management role with 2-5 years of retail experience
- Previous experience working in the hospitality/restaurant industry is preferred
- Previous experience in a merchandising or presentation capacity
- Ability to multi task and manage multiple projects in a timely manner
- Excellent customer service skills
- Strong oral and written communication abilities
- Strong computer proficiency in MS Office
- A history of going above and beyond to provide exceptional customer service
- A talent for sales and selling
- A passion for chocolateLindt is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. #RetailManagement
