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Ioc Specialist, Airport Operations Control
3 weeks ago
**Company Description**
Be part of the journey
Our mission is to be the preferred airline of our customers and our team.
Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.
Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.
The IOC Specialist, Airport Operations Control, is an expert in his/her field. He/she is familiar with the procedures of the DCC and PSS departments, as well as the various systems used by these departments. The person is recognized for his/her in-depth knowledge of Altea CM and FM, establishing and/or validating procedures, helping to train teams, and investigating and resolving problems.
**Job summary**
Reporting to the Director, Airport Operations Control, the IOC Specialist, Airport Operations Control, works closely with the PSS and DCC teams from the IOC in the management of daily operations. He/she collaborates with the various teams to define the processes and procedures of the airport operations control departments. The Specialist is involved in solving problems related to his or her field of expertise, and assists IOC supervisors in their follow-ups, providing them with the necessary data. The person plays a key role in the analysis of specific situations and problems, supporting the IOC teams and ensuring that these situations are properly resolved.
The person is responsible for creating and keeping procedure manuals up to date, and for communicating them. He/she also plays an active role in training employees in these departments. As required, the person also assists the Heads of Procedures (ramp and paxs) during Altea FM and CM station training sessions.
The person also participates in various operational meetings and committees, and follows up on services that have not complied with established procedures. In collaboration with the supervisory team, he/she provides an analysis of causes and recommendations for corrective measures, and prepares all documentation relating to ongoing follow-ups. She ensures that the necessary follow-ups are completed with the teams concerned.
**Qualifications** Job requirements - skills**
- Post-secondary diploma or equivalent
- Excellent command of French (written and oral)
- Excellent command of English (written and spoken)
- Minimum 5 years' experience in an airport environment
- Proficiency in Microsoft Office suite software
- Excellent command of Amadeus Altea CM
- Good command of Amadeus Altea FM
**Interesting assets**
- Fluency in Spanish
- Knowledge of Radixx and PDP systems
**Professional skills required**
- Excellent problem-solving skills
- Innovative and creative in the search for solutions
- Excellent sense of responsibility
- Ability to prioritize and make difficult decisions
- Excellent communication skills
- Detail-oriented and meticulous
- High degree of autonomy
- Excellent organizational skills, with structured and organized work methods
**Additional Information**
The position is based at 5959 côte vertu in Dorval but can be done mostly from home.
**Employment Equity
