Client Services Manager

We are seeking a Client Services Manager **with Manufacturing and/or Retail Project Management experience.**

What you will be doing:

- Manage all aspects of the client services departmental employees, such as:

- Recruitment and staffing, by conducting high volume recruitment and strategic staffing to meet growth and client account needs.
- Training and development, such as assessing individual training/development needs and required follow-through to close the gaps.
- Drive retention strategies and active involvement in succession planning activities, including identifying high potential employees.
- Performance management, including setting employee performance objectives and year end appraisals, and participating in coaching sessions and the disciplinary process with employees.
- Develop processes and procedures to ensure that all client requirements and orders achieve target deliverables.
- Become a leader in onboarding for the Retail Marketing Portal, using the campaign manager and assisting each team to maximum use of automation.
- Strong partner of Operations in utilizing the ERP system and automated scheduling tool.
- Oversee invoicing and billing processes for all accounts by ensuring timely movement of dockets into billing and keeping accurate sales accruals at month end.
- Keep informed of daily activities in order processing and scheduling.
- Establish departmental objectives and KPIs and drive the results.
- Anticipate shortfalls and build contingency plans to deal with them proactively.
- Communicate with internal department supervisors to review problem issues and resolutions and preplan new orders that are unique and need more internal communication.
- Work with Business Development to capitalize client growth opportunities, to present, support and contribute to a healthy and safe work environment by following all workplace regulations, policies, and initiatives, including reporting all first aid injuries, accidents, and workplace hazards.
- Work in compliance with the Occupational Health & Safety Act of Ontario, the Workplace Safety Insurance Act, Quality Management System and all other applicable legislated regulations.

**What we are seeking in you**:

- Post secondary education along with a minimum seven (7) years related print and managerial experience. Client facing experience would be an asset.
- Project Management background (PMP) within a Manufacturing environment would be an asset.
- Ability to lead teams of people leading multiple competing priorities/projects
- Exceptional interpersonal skills with the ability to professionally communicate effectively with all levels, internally and externally and well-developed relationship building skills;
- A proactive and strategic thinker with strong organizational, problem solving and decision making skills;
- Ability to work in a fast-paced environment, handling multiple jobs simultaneously and managing prioritization of issues daily due to changing business dynamics;
- Ability to be professional, supportive, tactful and maintain confidentiality at all times.

**We are offering YOU**:

- Company pension plan
- RRSP or TFSA savings vehicle options
- Competitive wages
- Collaborative and fun company culture
- Comprehensive & flexible benefit program to suit your individual needs
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career
- Variety of challenges based on a North American company

P2ON

Come play with us

**More About Us**:
BGI Retail is part of the TC Transcontinental Printing.

TC Transcontinental Printing, the Printing Sector of TC Transcontinental (TSX: TCL.A TCL.B), is the largest printer in Canada and one of the largest in North America. This sector has over 4,300 employees and possesses a network of 16 state-of-the-art plants.

TC Transcontinental Printing provides an integrated service offering for retailers, including premedia services, flyer and in-store marketing product printing. This sector also offers an array of innovative print solutions for newspapers, magazines, 4-colour books and personalized and mass marketing products.

We are in Paris, ON, off Highway 403, 10 minutes from downtown Brantford. Easy access from Hamilton, Stoney Creek, Burlington, Cambridge, Kitchener-Waterloo, and Woodstock.

**Learn more about us**

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Work Location: In person

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shi