Room Attendant

4 days ago

Stratford, Canada The Parlour Inn Full time

The Parlour Inn is currently seeking **full-time Room Attendants**to join our Housekeeping team

As a **Room Attendant** you will ensure that the experience Guests receive inside of the Parlour Inn is as awe-inspiring as its surroundings.

**Duties and Responsibilities**:
**Primary Responsibilities**:

- **Providing personalized and exceptional guest service at every given opportunity**
- Ensures bathrooms are clean and free of hair
- Ensures guest room areas are clean and free of dust
- Ensures carpets are vacuumed daily
- Ensures corridors and guest room doors are clean
- Maintains equipment, locker, cupboards, and vacuums
- Ensures cart room and cart are well maintained and organized
- Reports any maintenance needed in rooms to the Maintenance Department
- Reports anything missing in rooms to the Housekeeping Supervisor on duty
- All articles found in rooms to be taken to lost & found daily to ensure the items are logged and labelled correctly
- Having a thorough knowledge of Lais Hotel Properties’ products and services
- Suggesting additional products and services meeting our Guests’ specific preferences
- Assessing guests’ individual needs to meet standards for additional products and services
- Actively seeking ways to meet Guests’ product or service needs
- All other duties as assigned
- Grade 12 is recommended
- Second language is an asset
- Good interpersonal skills and public relations
- Self-motivated
- Able to work unsupervised
- Must be flexible for various shifts including weekends and holidays
- Good organization skills
- Excellent hygiene is a necessity and standard
- Hospitality experience is considered an asset
- Excellent communication skills, especially oral and telephone skills
- WHMIS training an asset
- Previous up-selling and/or sales experience is considered an asset

**Personal Attributes**:

- Ability to handle customer complaints
- Punctual and dependable
- Good attitude
- Confidence in selling and up-selling products and services
- Positive sales-oriented personality
- Desire to meet goals
- Ethical and honest

**Physical Requirements**:

- Lifting and twisting
- Pushing
- Pulling
- Walking
- Standing
- Stressful deadlines

**Please note that this position requires weekend availability.**
- We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. _

**Job Types**: Full-time, Permanent

Pay: $17.20-$18.11 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care

Work Location: In person

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