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Customer Experience Associate Part-time
5 days ago
At Atlas Tools & Machinery, we prioritize delivering a superior customer experience to ensure each of our clients enjoys a premium service. We are focused on cultivating positive customer relationships by attentively listening to their needs and ensuring we are identifying the right "tool" to support them. We are always looking for Part-time Retail Sales Associates. This is an ongoing opportunity for individuals seeking flexible work hours with a positive mindset, passion for delivering great service, and a respectful and collaborative nature to deliver this experience to each and every customer who walks through our doors. Have a passion for tools or skilled trades? This could be the perfect role for you Unfamiliar with tools? That's OK We provide comprehensive on-the-job training. **Customer Experience Associate Part-time** **Duties/Responsibilities**: - Greet and assist customers in a friendly and professional manner.- Provide product information and recommendations to customers. Maintain a clean and organized sales floor.- Maintain company merchandising standards, including current pricing, signage, and planograms.- Process out-of-stock procedures to maintain replenishment.- Meet or exceed sales targets and contribute to team goals.- Stay updated on product knowledge and promotions.- Stay up to date with sales trends for better service and achievement of sales.- Assist with inventory management, including receiving and stocking merchandise.- Collaborate with team members to achieve overall store objectives.- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.- Responds to customers’ questions.- Filter customers through appropriate sales channels. Feed the B2B sales pipeline internally through lead referrals. - Alerts management of potential security issues. **Skills/Abilities**: - 2 years previous retail sales experience with power tools or equivalent preferred.- Excellent communication and interpersonal skills, including the ability to quickly build rapport with both customers and co-workers.- Ability to work both independently and in a team setting.- Ability to work in a fast-paced environment by demonstrating flexibility and adapting to last-minute changes.- Strong attention to detail and accuracy.- Analytical ability to extract insights from data and reports to inform decisions.- Ability to work self-directed and set priorities in line with overall company objectives.- Ideal Team Player. Focused on Team Goals and team-contributing individual performance.- At **Atlas Tools & Machinery**, we are committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and are proud to be an equal opportunity employer. We support individuals with disabilities through the accommodation process during the hiring process. Please reach out to our Human Resources team or the hiring manager if you require accommodation to apply.
