Pharmacy Assistant

2 weeks ago

Brampton, Canada Pillway Full time

**Key Responsibilities**:

- ** Enhanced Patient Onboarding**: Conduct engaging and informative onboarding sessions for new patients, clearly outlining our services and the benefits of transferring their prescriptions to Pillway Pharmacy.
- ** Verification and Support Calls**: Ensure the accuracy of patient information and prescription details through meticulous verification calls, providing reassurance and support throughout the process.
- ** Dynamic Communication**: Serve as the primary point of contact for patient inquiries across digital platforms, delivering solutions that are both timely and empathetic, to foster a high level of patient satisfaction.
- ** Benefits Communication**: Articulate the unique advantages of choosing Pillway Pharmacy, helping patients to understand how our services can cater to their healthcare needs effectively.
- ** Seamless Prescription Transfer Assistance**: Offer comprehensive support during the prescription transfer process, addressing any concerns to ensure a smooth and hassle-free experience for the patient.
- ** Feedback and Continuous Improvement**: Actively seek and utilize patient feedback to drive continuous improvements in our service delivery.

**Qualifications**:

- Proven customer service experience, preferably within a healthcare or pharmacy environment.
- Exceptional communication skills, capable of explaining complex information in a clear and empathetic manner.
- A patient-first approach, characterized by a deep understanding of and empathy for patient needs.
- Adaptability in learning and using new technologies, with the majority of patient interactions occurring online.
- Familiarity with Kroll Pharmacy Management System (PMS)
- Proficiency in using customer service platforms and technologies.
- Strong commitment to patient privacy and adherence to PHIPA guidelines.
- Minimum 2 years experience.

**Why Work With Pillway?**:
Joining Pillway means becoming part of a pioneering team dedicated to revolutionizing digital pharmacy in Canada. Here's why you should consider us:

- ** Competitive Benefits and Compensation**: We offer market-aligned salaries, comprehensive health benefits, and the potential for participation in our Employee Stock Option Plan over time.
- ** Flexible Work Environment**: Our culture thrives on flexibility, allowing you to balance work and personal life seamlessly.
- ** Inclusive and Dynamic Culture**: Be part of a great workplace culture that values diversity, innovation, and teamwork.

**Interview Process**:

- ** Cross-Functional Team Interview**: Engage with various team members across the organization to ensure a mutual fit.

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