Operations Manager

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.

We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.

**Position Title: Operations Manager**

**Team and Location: Commercial - St. Georges, ON**

**Starting Minimum Salary from: $ 80**,000 /year**

**Position Summary**:
The Operations Manager is responsible for overseeing the day-to-day operation of the commercial branch including delivering on HSE and logistics metrics as well as supporting the sales team to grow the business, and liaising with other functions (e.g., Service, CX) as it relates to the relevant territory. Responsible for the P&L of the territory and achieving corporate objectives.

**Key Responsibilities**:

- Ensure Health, Safety & Environmental policies are adhered to and all employees abide by hours of work and safe work practices
- Provides coaching and development of the team, ensures good succession planning
- Ensures a good work environment for employees consistent with Parkland’s values, policies and best practices
- Supervises day-to-day operations of the branch to ensure all tasks are conducted correctly and efficiently
- Works with Territory Manager to analyze and review branch finances and operations to optimize productivity and costs.
- Manages current customer relationships
- Coordinates - conducts product ordering for the branch when supply is low and manages the product inventory to ensure the supply is replenished when needed. Oversees the monthly inventory process to ensure all product balances properly
- Provides product knowledge and solutions to customers and employees when needed
- Oversees the maintenance of property and equipment at the branch to ensure everything is accounted for and remains in working order.
- Liaises with various parties on a regular basis including the Territory Manager, other branches, and internal departments including Credit, Service, Pricing, Customer Experience
- Participates in Parkland’s request for quotation and request for proposal processes by working through various channels to create and complete a company bid; analyzes the success of the process and uses similar channels to setup accounts
- Addresses all customer issues involving pricing and deliveries by reviewing details relevant to the situation and listening to customer complaints, ensuring that the discussion is calm and under control; develops a solution that meets the customer’s needs in order to maintain the business relationship

**Qualifications and Skills**:

- University degree and/or 5+ years progressive experience with a focus in operations management, business accounting, marketing, and sales
- Industry knowledge relating to energy distribution desired.
- Excellent communication, organizational, and analytical skills
- Excellent interpersonal skills with proven leadership ability while maintaining a pleasant and friendly manner is necessary

**We Offer**:

- Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
- A share in our success through the Employee Share Purchase Plan and 100% company matching.
- A flexible group benefit plan that offers health and dental coverage choices to meet the needs of each unique employee. Inclusive of life and disability insurances, Health Care and Lifestyle Spending options, and a supportive Employee and Family Assistance Program.
- Participation in Parkland Pledge, an employee-driven charitable giving program.
- An employee referral program - earn up to $2000 for your referral.
- In-house learning and development opportunities, leadership training, international opportunities.
- Discount Programs and Educational Scholarship Programs for family members.
- A safety focused work environment and ongoing safety training.

Please note:
**Commercial Brand: Sparlings Propane.