Retail Operations Manager

About us:
1CM is a public company listed on the Canadian Securities Exchange (CSE) and was ranked #6 in the Globe & Mail’s Report on Business list of fastest growing Canadian companies. As a rapidly growing retailer, those who work with us take part in the company’s growth.

Who you are:
The National Retail Manager - Canada has a key leadership role within the retail business. The National Retail Manager - Canada will be responsible for leading all aspects of the business within their Region including articulating and executing business strategies to drive results in KPIs and sales targets, developing talent, having high operational and merchandising standards, and delivering excellence in customer service. The National Retail Manager - Canada has a passion for people and builds highly motivated teams by providing direction, leadership, and ongoing training and coaching of Managers and store teams. The National Retail Manager - Canada will spend ample time in stores and regularly interface with clients and employees. They will maintain a strong work ethic and be self motivated and will show agility around the continuously changing retail landscape. The National Retail Manager - Canada will report into the C-suite and executive team.

This is a demanding role with significant opportunity for additional performance related compensation. This role is best suited to people who are able to work long hours and always be available. In exchange a high performer will be compensated with significant bonuses including share-based compensation.

What You’ll Do:

- Oversee and submit inventory orders for all retail locations
- Lead store management to establish and maintain operational excellence.
- Monitor store performance through KPI analysis, implement strategic directives provided by the C-suite on a store-by-store basis to improve people and performance.
- Direct business objectives to store management and employees.
- Continuously knowledgeable on the cannabis and liquor industry to maximize opportunities.
- Define and implement succession planning throughout the region, in tandem with Human resources, utilizing individual development plans to set clear expectations, and achieve specific, measurable results.
- Fosters a synergistic environment among stores to serve the client best (sharing clients, team selling, etc.)
- Be the first line of communication for people-related and store-related issues.
- Guarantee continuous engagement and high motivation of all store teams through an active presence in stores.
- Responsible for recruiting and staffing for all open positions and benching future talent in partnership with Human Resources.
- Ensures that all store personnel are properly trained in all aspects of their job functions, policies, and procedures, and supported in their career development process.
- Drive the implementation of company strategies by coaching and motivating the management teams ensuring a strong adoption and understanding of company goals.
- Partner with cross-functional teams to ensure the successful opening of new stores and renovations such as Store Design, Visual Merchandising, Distribution, Finance & Administration, and IT.
- Effective financial planning and development of strategies to achieve and exceed targets.
- Develop strategies and utilize programs to optimize inventories and achieve budgeted sales including buying, re-orders, re-allocation, delivery prioritization, and development of sales incentives.
- Manage, develop and define inventory delivery cadence.
- Work closely with Directors, executives and wider retail teams on initiatives ensuring that guidelines are followed, and K.P.I metrics are achieved.
- Collaborates with Store Managers to propose suggestions to improve sales, margins and customer experience.
- Train all managers on the proper protocol of inventory control movements to minimize shrinkage, and to ensure the safeguarding of all company assets.
- Store Managers in isolating, and defining general operational goals, objectives, policies, and procedures.

Qualifications:

- Strong affinity for retail operations and ability to work long hours in a demanding high growth environment.
- Ability to lead large teams and drive a successful business.
- Entrepreneurial spirit, curiosity, and willingness to learn fast.
- Ability to work independently to drive results.
- Agility to work within a structure, but able to be creative and implement “out-of-the-box” strategies to creatively build the business.
- Excellent communication and interpersonal skills.
- Proven track record of building, and leading teams to achieve sales and customer service goals.
- Personally driven by developing leadership and sales organizations.
- Knowledge and understanding of retail store operations, product selection and allocations, stock management and loss prevention, sales, inventory planning, and expense control
- Ability to travel 60 - 80% of the time.

A successful Operations Manager will be a