Radio Operator

**Competition #**: 44670
**Department**: Emergency Management
**Location**: SHUBENACADIE
**Type of Employment**: Permanent
**Union Status**: NSGEU - NSPG
**Closing Date**: 13-Dec-24 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
The Shubenacadie Radio Communications Centre provides public safety and public works dispatch and call notification services to hundreds of organizations at all levels of Government in Nova Scotia. We are a division of the Nova Scotia Department of Emergency Management; Nova Scotia's lead agency for emergency planning, response, and recovery, working closely with municipalities to help communities prepare for, respond to, and recover from emergencies.
Shubenacadie Radio Communications Centre provides 7-24-365 dispatch, call notification, critical activity monitoring, emergency notifications, answering services, secure alarming, and remote infrastructure management (telecommunications tower sites) to support many first response services such as EMO, volunteer Fire Services, Conservation Enforcement, and others.
About Our Opportunity
As the Dispatch Operator 1 (Radio Operator), you are responsible for the provision of dispatch, call notification, call answering, database queries, activity monitoring and alarming services for a variety of federal, provincial, and municipal government departments and agencies.
This Hiring Pool will be used to fill various Permanent, Part-time, Term, Temporary, and Relief opportunities over the next several months.
Qualifications and Experience
You have at least five (5) years related experience in dispatch/ radio operations. You take pride in high-quality service delivery. You must have high attention to detail, excellent organizational skills, superior oral and written communication skills, and must detail in your submission your client service experience (i.e., in a public customer service environment, or providing support to internal clients).
Trained and understanding of emergency and/ or disaster settings, as well as the use of multiple specific Standard Operating Procedures (SOPs) for individual agencies. For example, the SOPs covering the transport of prisoners to and from court and correctional institutions by the Nova Scotia Justice Sheriff Service.
Knowledge of computer software programs, such as the Microsoft Office Suite, including Word, Excel, Outlook, as well as internet-based programs.
Strong team player, resourceful, reliable
Ability to use good judgment, take initiative, and maintain several tasks simultaneously
Ability to stay calm during times of crisis and determine priorities with mínimal supervision, while maintaining confidentiality.
Typing skills are an asset.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Equivalency

**Benefits**:
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees
Working Conditions
Operators are required to work shift work with mínimal supervision. If successful, you must be available to work varying 12-hour shifts during daytime, evening and overnight shifts, including weekends and holidays. Scheduling and time off are granted based on length of service.
The facility is a 24-hour operation and is a tobacco free environment.
Additional Information
This Hiring Pool will be used to fill various Permanent, Part-time, Term, Temporary, and Relief opportunities over the next several months.
A relief employee is an employee who is not regularly scheduled by the Employer, but who works relief assignments on an as-needed basis as operational requirements demand. As such, a relief employee does not have guaranteed hours of work. Please note when competing for vacancies, a successful Temporary, Term or Permanent Relief Employee who is currently employed with the Province will maintain their bargaining unit status, seniority and benefit level at the new workplace.
What We Offer
Free on-site parking
Countless career paths and career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your journey.
An engaging workplace where our employees are valued, respected, and connected
Forward-thinking policies and strategies
**Pay Grade**: TE 17
**Salary Range**: $1,792.63 - $2,105.04 Bi-Weekly
**Employment Equity Statement**: