Regional Operations Coordinator

**Regional Operations Coordinator**

DUCA is looking for a Regional Operations Coordinator to join our Retail Management Team

**Job Purpose & Summary**

Working closely with the Regional Vice President, the Regional Operations Coordinator supports a variety of administrative, clean-up, audit, and regular reporting activities as well as some Member-facing activities, throughout their assigned region. This position is required to resolve questions quickly and collaborate with a variety of teams across DUCA to find answers to time-sensitive matters.

**Business Hours**:
Mon to Wed: 9:30 am to 5:00 pm
Thur: 9:30 am to 7:00 pm
Fri: 9:30 am to 5:00 pm
Sat: 9:30 am to 1:00 pm

**Key Accountabilities & Duties**
- As directed, complete administrative activities related to compliance and/or audit findings, helping to close any gaps in paperwork or information by attending branches within the region to pull paperwork or call Members to confirm or obtain information
- Assist with first-level Member complaints or concerns, calling Members to enable problem resolution at the first point of contact
- Review and compile data from multiple sources into accurate reports, tracking activities across the region or for specific branches
- Make outbound awareness and service follow-up calls to Members as well as proactive outbound calls to book advisor appointments
- Remain current on DUCA products, services, operational and risk policies, and procedures
- Other projects and administrative duties, as assigned
- Work with internal teams (Deposits, Estate Administration, Marketing, etc.) on assigned audit or clean-up activities, or to process Member requests
- Attend Regional meetings as required
- deliver exceptional customer service through developing relationships, maintaining regular communication, and providing timely responses and value-added information to Members

**Occupational Experience & Education Requirements**
- Post-secondary education
- Minimum of 3 years’ banking experience, Credit Union experience considered an asset
- Knowledge of retail banking products and services, knowledge of features and benefits of credit union products and services considered an asset
- Experience with DUCA’s Banking System (DNA), Automated Loan Origination System (ASAPP), and Customer Relationship Management (CRM) system considered an asset

**Knowledge, Skills & Attributes**
- Passion for providing excellent Member service and helping Members to achieve their goals
- Strong customer service, relationship building, and follow-up skills
- Pro-active, motivated team player, comfortable working in a fast-paced environment
- Demonstrated ability to take initiative and work independently
- Strong written and verbal communication skills
- Strong business acumen and financial industry knowledge
- Ability to self-manage workload with strong time management, planning, prioritization, and organization skills
- Excellent problem-solving skills, striving for continuous improvement of processes and practices
- Experience using Customer Relationship Management (CRM), Loan Originating System (LOS), or other related software, considered an asset
- Proficiency in Microsoft Office products, including Outlook, Word, Excel, and PowerPoint

**Working Conditions**
- Normal office environment. Standard work week of 38 hours with additional time may be required to meet deadlines and project deliverables.
- Regular travel to branches in assigned region, working from one branch primarily with requirement to travel to other locations

**Department**:Retail Management

**Primary Location**:TBD

**Employment Status**:Full time

**Hours per Week**:38

**Job Grade Level**: Four (4)

**About DUCA**

DUCA exists to help people **do more, be more and achieve more** with their money and their lives. We’re driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we’re run, and rewards them for their loyalty by sharing our profits.

At DUCA, we’re dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members. DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.

We thank all applicants but only those considered for an interview will be contacted.