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Guest Services Representative

3 weeks ago

Dartmouth, Canada Cushman & Wakefield Full time

Job Title

Guest Services Representative

Job Description Summary

**Main Objectives**:

- Be an active, efficient and effective member of the Guest Services TEAM
- Provide premium customer service through established programs, including but not limited to providing information, support and services to the shopping and travelling public
- Act as a liaison with tenants
- “Beyond the Booth” Guest Services does not stop at the kiosk and should be carried out at all times

**Job Description**:
**Responsibilities**:

- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Sale of Mall Gift Cards which includes:
daily deposits
shift reports and logs
distribution of gift-with-purchase items
- Opening & Closing duties as per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide Customer assistance with all available mall services.
- Assist other mall personnel (Security and Maintenance) to provide an exceptional Customer Experience, promoting a safe and clean environment
- Assist with various on-site promotions and events as per the Marketing Manager
- Cultivate relationships with the shopping centre’s retailers and continually stay updated of product offerings and store promotions.
- Professionally respond online to customer service inquiries on KIPSU
- Monitor mall events, retailer sales and promotions to communicate onto social media platforms as deemed necessary as per the Marketing Director
- Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
- Maintaining cleanliness and organization at the workspace
- Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
- Other duties as assigned by the Guest Services Supervisor
- And most importantly, ensuring that our Customers leave our shopping centre happy with all of their needs met

**Qualifications**:

- Excellent customer service skills with a drive to go above and beyond
- Superior written and oral communication skills
- Ability to work in a “team” environment
- Various computer skills - Microsoft Office
- Competent in Social Media, Facebook, Website, etc.
- Ability to work days, evenings and weekends as per the centre (extended) hours
- Must be accountable and punctual
- Creative and self motivated