Security Officer

**Position Summary**

Under the general direction of the Security Shift Manager, the Security Officer is responsible for protecting the Company assets while being a welcoming ambassador to the Casino. Security Officers will protect all guests and team members against theft, fraud, vandalism, and abuse while delivering the highest level of service and respect to patrons and colleagues. This position will perform several varying duties throughout their shift, including controlling access to the facility and sensitive areas, escorting visitors, assisting departments, lost, and found, and monitoring and recording within a daily log and assigned notebook. They may also be required to provide first aid and medical attention. Security Officers ensures adherence to the Company policies and procedures, motivates, and leads by example and supports Casino Nanaimo’s learning environment while establishing a safe and welcoming work environment for all team members.

**Key Accountabilities**
- Monitoring, documenting, and reporting internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities; preparing written and electronic statements.
- Enforcing restricted access by unauthorized persons;
- Observing transactions, slot drops, chip fills and transferring items to Lost & Found;
- Performing identification checks to any guest who appears under 30;
- Referring disputes to the Security Supervisor;
- Conducting regular patrols of the interior and exterior of the property as assigned;
- Escorting guests and team members;
- Performing crowd control as directed;
- Attend to first aid incidents;
- Assisting Security Supervisor with enrolling guests in the Self-Exclusion program;
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed

**Education and Qualification Requirements**
- High School diploma or equivalent required; post-secondary education an asset.
- Two (2) years of experience working with the public in a service role or in the service industry.
- Previous experience or training in security an asset.

**Certifications**:

- First Aid/CPR and Responsible Beverage certifications are required.
- Ability to successfully obtain and maintain a Gaming Registration.

**Skills and Abilities**:

- Excellent problem-solving and conflict resolution capabilities.
- Inquisitive, investigative mind, able to identify suspicious behaviors/transactions and make sound judgments based on this.
- A willingness to learn, develop, and achieve new skills for personal and professional development.
- Computer literacy in MS Office.
- Able to organize data with great accuracy.
- Knowledge of privacy legislation an asset.
- Self-motivator with the ability to inspire other team members to enhance the guest experience within the entertainment business.
- Ability to multi-task and prioritize.
- Ability to follow rules, regulations, policies, and procedures at all times.

**Work Environment Considerations**
- Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
- The role requires a flexible schedule that adapts to business needs, will have non-traditional work hours including evening or weekend shifts.

**Special Working Conditions**

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in the company’s Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

**Compliance Requirements**
- Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
- Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
- Adhering to all company and regulatory policies as they relate to functions of the position.

**Licensing and Certification Requirements**

For positions that require additional certification, the appropriate level of certification will be maintained.

**Job Type**: Part-time

Pay: From $23.91 per hour

Schedule:

- Evening shift
- Weekends as needed

Application question(s):

- Are you legally able to work in Canada?

**Education**:

- Secondary School (preferred)

**Experience**:

- working with the public in the service industry: 2 years (preferred)

Licence/Certification:

- Security Guard Licence (preferred)

Work Location: In person

Application deadline: 2025-01-28