IT Coordinator

**Job Description**:
Overview

The IT Coordinator is responsible for providing technical support and assistance to the IT department and end-users. This role involves coordinating IT projects, managing IT inventory, and ensuring the smooth operation of IT systems and services. The IT Coordinator will also assist in troubleshooting technical issues and implementing IT policies and procedures.

**Responsibilities**:
** Technical Support**
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot technical problems and escalate issues as necessary to ensure timely resolution.

**Project Coordination**
- Assist in coordinating IT projects, including planning, scheduling, and tracking project timelines and milestones.
- Collaborate with IT team members and other departments to ensure project objectives are met.
- Prepare project documentation and reports as required.

**Inventory Management**
- Maintain and update inventory of IT equipment, software licenses, and assets.
- Coordinate the procurement and disposal of IT assets in accordance with company policies and procedures.
- Conduct regular audits of IT inventory to ensure accuracy and compliance.

**System Maintenance**
- Perform routine maintenance tasks, such as system updates, backups, and security checks.
- Monitor system performance and identify potential issues or areas for improvement.
- Assist in implementing and enforcing IT security policies and procedures.

**User Training and Support**
- Develop and maintain user guides and documentation to assist users in resolving common technical issues.
- Conduct IT orientation sessions for new employees.

**Compliance and Reporting**
- Ensure compliance with IT policies, procedures, and standards.
- Assist in preparing reports and presentations on IT metrics, trends, and performance.
- Stay informed about emerging technologies and IT best practices.

This list of responsibilities might not cover everything you'll end up doing.

**Qualifications**:
** Education**
- Bachelor’s degree in information technology, Computer Science, or equivalent experience.

**Experience**
- Minimum of 3-5years of experience in a technical support or IT coordination role.
- Experience with computer hardware, software, and network troubleshooting.

**Required Skills/Abilities**
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and IT management tools.
- Knowledge of Microsoft Office 365, Entra AD, Intune (Office 365 Basic Fundamental certification).
- Knowledge of VMware and Veeam backup technologies.
- ITIL certification or other relevant certifications.
- Experience with IT project management and coordination.
- Knowledge of IT security principles and practices.

**Benefits**:
We offer a Total Rewards plan designed with you and your family’s health and wellness in mind that includes:

- Paid days off (i.e. vacation, sick days, bereavement leave)
- Health and Dental plans
- Retirement plans
- Employee and Family Assistance Program (EFAP)
- Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.