Commercial Operations Manager

Typical Accountabilities:

- Identifies opportunities to improve processes and provides practical solutions for function, allowing it to operate more efficiently while reducing business continuity risks

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, daring thinking, and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to build a strong culture of collaboration and partnership by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely crafted with collaboration in mind, providing space where teams can come together to strategize, brainstorm, and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca is an excellent place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking bold actions to address some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

At AstraZeneca, we’re not just developing life-changing medicines — we’re also reimagining how our internal operations can power success across the business. Our Commercial Operations team plays a pivotal role in enabling the performance, agility, and compliance of our Commercial Organization.

As part of this dynamic team, you’ll help craft and deliver systems, processes, and tools that directly impact how our field teams engage with healthcare professionals and deliver value to patients. You’ll collaborate across the organization — from Marketing and Sales to Compliance and external vendors — to lead operational excellence that truly moves the needle.

**Your Role at a Glance**

**Key Responsibilities**
- ** Lead Operational Processes**
Serve as the primary business owner for core commercial systems, including:

- CRM Events Management - Lead all aspects of processes for HCP payment processing, speaker bureau management, and presentation material collection
- Customer Data Management - Manage Change requests within the Veeva CRM system
- Fair Market Value (FMV) Tool - Own the process for FMV calculation and ongoing tool maintenance
- Field Budget Management - Lead oversight and optimization of the field budgeting tool.
- External Funding Management - Oversee enhancements and operations workflows within the CyebrGrants system
- ** Project Leadership**
Act as project manager for the design, development, rollout, and training of new systems, tools, and process improvements across the Commercial function.
- ** Vendor & Technology Oversight**
Partner with external vendors to support the maintenance and evolution of systems, programs, and technology platforms.
- ** Team Supervision**
Provide direction and oversight to external teams responsible for supporting commercial operations and services.
- ** Stakeholder Communication**
Maintain proactive, high-quality communication with field sales teams and external partners, ensuring clarity, alignment, and support at every stage.

**What You Bring**:

- 4-5 years of experience in operations and project management, preferably in a commercial, pharmaceutical, or healthcare-related setting
- A proactive approach with a strong sense of ownership and urgency to drive results
- Proven success in leading cross-functional projects from concept to execution
- Strong analytical and problem-solving skills, with the ability to develop and implement practical, scalable solutions
- Excellent communication skills — both written and verbal — with the ability to influence and collaborate across diverse teams
- Comfortable working in fast-paced, dynamic environments with evolving priorities
- Bachelor’s degree required
- Bilingualism in French and English (oral and written) is an asset

Great People want to Work with us Find out why:

- GTAA Top Employer Award for 10 years
- Top 100 Employers Award
- Canada’s Most Admired Corporate Culture
- Learn more about working with us in Canada
- View our YouTube channel

This is the place to make a meaningful impact - on patients’ lives and your personal growth. It’s both exciting and inspiring, and it’s what keeps us motivated every day.