Global Sales Support Specialist

4 days ago

Toronto, Canada ILAC Full time

The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service in our modern, boutique style facilities.

Our Company mission is to provide the highest quality English language Education and a life-changing Canadian experience to our students and staff.

**Who are we looking for?**

We are looking for you, highly motivated, organized, customer focused, driven and goals oriented individual. The **Global Sales Support Specialist** for ILAC will report directly to the Head of Sales Support and work across the ILAC matrix closely with the Recruitment Managers, the Accommodation department and School Operations providing the highest quality experience to all our agents during the pre-arrival admissions process.

**Job Duties and Responsibilities**
- Respond to all agents inquiries and questions regarding the ILAC programs and its admission requirements and policies
- Work closely with the compliance team to ensure compliance with the ministry requirements with regards to admission
- Work closely with all Sales and Recruitment directors, keep them up to date with all changes and updates regarding admission, and remain updated on all promotions and reseller discounts in their respective market
- Monitor offers and enrolments, and keep the team up to date for planning and scheduling purposes
- Coordinates the booking and arrival process with all key departments involved (Accounting, Homestay)
- Stores collected student personal information confidentially and securely; uploads all necessary documentation onto EDMISS, adhering to ministry regulations
- Other responsibility as required

**Requirements**:

- University or college degree in business or related field, or an appropriate combination of education and experience
- 1-2 years of successful relevant experience, preferably in Education industry, Travel, and Sales
- Excellent customer care and service excellence attitude
- Acts with ethics and integrity and demonstrates sound judgment and respect for the individual in all interactions with others
- Works well in an unstructured and entrepreneurial environment where decisions and actions need to happen quickly and professionally
- Solid negotiation, conflict resolution, and people management skills
- Complete fluency in Portuguese and English
- Ability to work effectively in a team and independently
- Strong computer proficiency, Microsoft Office, Excel, Word
- Strong mathematical competence.

All ILAC employees are expected to be vaccinated in accordance with the ILAC’s COVID-19 Vaccination Policy.
- ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process_

ILACH

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