Student Account Analysts

**Student Account Analysts**:

- Employment Group
- CUPE
- Position Number
- 01054
- Division
- VP Administration and Finance
- Department
- Vice President Administration and Finance
- Campus
- Nanaimo campus
- Location
- Nanaimo, British Columbia
- Country
- Canada
- Appointment Type
- regular full-time
- FTE
- 1.00
- Workload
- 35 hours per week.
- Pay Level
- CUPE 9: $32.84 per hour
- Start:

- As soon as possible.
- Posting Restrictions
- 2 positions available. Subject to CUPE Joint Job Evaluation. Pay level may increase.
- Applicant Documents
- CV/Resume, Cover Letter, Referees/References
- Posted Date
- 03-Oct-2024
- Closing Date
- 16-Oct-2024
- Job Reference
- 2503

**Duties**:
Standardized Transactions:

- Monitor, review and adjust student accounts ensuring the accuracy of payments applied, amounts billed, and remaining balances owing, in the student ledger system
- Processing of incoming bank wire payments received via RBC to the appropriate student account or department
- Investigate unidentified wire payments received via RBC to determine the appropriate student account or department to apply
- Download and upload daily EDI online bank payment files and investigate any discrepancies
- Conduct bank deposit preparations as required and ensure they are prepared for pickup
- Prepare daily payment reconciliations
- Analyze student account records with outstanding balances, determine appropriate collections action., ensure compliance with BC Collections Law and VIU policies and procedures
- Process departmental charges to student accounts and adhere to all university policies and guidelines
- Maintenance of petty cash and cash floats
- Provides support to the Student Sponsor Coordinator as required
- Prepare clearing transactions for items such as payments and invoices for campus and external partners, annual bad debt write-offs, and contracts
- SLED uploads
- Implementation of opt-out processes
- Communication with Guard.Me on exceptional cases

Refund Processing:

- Responsible for efficiently and accurately processing student refunds
- Verify the accuracy and validity of refund requests, ensuring that all necessary documentation, information, and authorization has been received
- Process refunds using the appropriate payment methods, including cheque, credit card, and online payment platforms such as PayMyTuition (PMT)
- Reconcile refund transactions with accounting records to ensure accuracy and completeness

Communication:

- Provide exceptional and professional customer service to students, parents, internal departments, and external customers
- Capable of articulating clearly and concisely to individuals with varying language proficiencies.
- Address inquiries, resolve issues, and provide accurate information based on institutional policies
- Collaborate with other team members to ensure consistent and cohesive responses
- Answer incoming phone calls in a courteous and efficient manner

Complex Transactions:

- Process complicated, unique transactions using judgment and knowledge of university policies and procedures
- Identify and recommend improvements in business processes to enhance efficiency and accuracy while maintaining internal controls

Other Related Duties:

- Proactively identify opportunities to improve business processes and prepare systems requests with approvals for the Manager
- Participate in projects within relevant deadlines and establish project priorities to ensure responsiveness to stakeholders' requests
- Performs all other duties and responsibilities as assigned or directed by the revenue team management

**Required Qualifications**:
Two-year diploma in Business, (with minimum 15 credits in accounting) from an appropriately accredited institution, or five (5) years of recent related experience in accounting and/or finance. An equivalent combination of certification, education, and experience may be considered.
- Experience in financial administration, preferably within a higher education or Indigenous community context.
- Strong conflict resolution skills with proven ability to address disputes and find mutually beneficial resolutions whenever possible in a calm and professional manner.
- Ability to establish and maintain effective, positive, and courteous working relationships with, and provide customer service to, co-workers, administration, faculty and staff employees, students, external agencies, and members of the public.
- Ability to work independently while contributing to a team environment and establish effective working relationships.
- Ability to work according to a pre-established schedule of weekly tasks.
- Ability to multitask, prioritize, and follow multiple projects through to completion with attention to detail.
- Sorting and filtering of large sets of data.
- The formulas SUMIF(S), COUNTIF(s), VLOOKUP, SUBTOTAL, CONCAT, IFERROR, MID, LEFT, RIGHT.
- Strong ability to analyze problems, identify solutions, and make appropriate decisions using independent