Family Services Coordinator

**Family Services Coordinator**

Ronald McDonald House Charities® Alberta (RMHC Alberta) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.

We know that a family with a sick child is a sick family. Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.

We’re currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton. Calgary is increasing the number of suites from 27 to 91. Construction on an expanded facility in Calgary is currently underway and scheduled for completion this year. The completed Calgary facility will be 105,000 square feet, offering family suites and a multitude of common areas that enhance the family experience within our communal living environment. Tentatively Edmonton will expand from 36 suites to approximately 100 suites. The expansion critical path in it’s entirety is 5-7 years.

**Why Choose RMHC Alberta?**

Our team is very passionate about the work they do. In our 2024 employee engagement survey the top responses to what employees like best about working at RMHC Alberta were our mission and the people, including employees, volunteers, and the families we serve.

Here is what one of our employees says about working at RMHC Alberta.
- “I love working at RMHC Alberta as we ensure our doors are always open, our lights are on and there is always a smiling face waiting for families with a sick or injured child when they arrive at one of our Houses. We try and think of all the many ways we can support families so they can concentrate on their child. I love being part of team that makes this possible.” ~ Sarah, RMHC _

**Your Role**

The Family Services Coordinator will be responsible for, but not limited to, working with all Calgary Ronald McDonald House families to ensure they have accommodations, general office administration, room check-ins/checkouts, and general tidying of the House.
- This is a full-time position based out of the Calgary Ronald McDonald House, working an offset schedule, Tue-Sat or Sun-Thus
- 12:15pm-8:15pm shift_.

**Your Key Responsibilities**

**Family Support**
- Completing check ins/check outs for incoming/outgoing families and ensuring all House processes and procedures are communicated and adhered to by Families
- Responding to family queries and concerns in an empathetic, family-centered, inclusive, and trauma-informed manner
- Processing room referrals and liaising with hospital staff (social workers, nurses, doctors etc.) and other referring partners and third-party payment agencies.
- Ensure program, common, and food service areas of the House are tidy and well stocked throughout shift
- Communicate the need for any repairs or clean up with Facilities, Housekeeping, and Management teams as needed

**Administration**
- Processing room referrals and liaising with hospital staff (social workers, nurses, doctors etc.) and other referring partners and third-party payment agencies.
- Supporting the Family Services Manager as needed with administrative tasks pertaining to the Family Services Department, including employees and volunteers
- Update volunteers on new procedures and programs/services and value, respect and recognize the contributions of volunteers
- Adhering to all RMHC Alberta Occupational Health & Safety procedures including identifying, responding to, reporting, and recording critical incidents

**Required Qualifications**
- High school diploma
- 2-5 years’ work experience in a relevant human services field
- Strong interpersonal skills; capable of working with people and families with varied backgrounds
- Ability to flexibly complete tasks based on priority, problem solve and use critical thinking skills
- Proven experience in proficiently managing programs with excellent service delivery standards
- Must provide a clear criminal record check

**Nice to Haves**
- Post secondary education in a relevant human services field is preferred
- Experience working with children and families is an asset
- Strong ability to communicate verbally and written (English is the business language), additional language skills are an asset
- Standard First Aid CPR-C and AED certification
- Valid WHMIS Certificate

**What we Offer**
- Competitive compensation
- Comprehensive benefits plan
- Employee Assistance Program
- Professional development opportunities
- Social events
- Vacation & personal days
- RRSP / TFSA matching program
- Opportunity to participate in various committees
- A culture built on our values

**Our Vision**

A world where every family has what they need to ensure the best health outcomes for their children.

**Our Mission**

We provide essential services that remove barriers, strengthen families